Arctic Spas Halifax

I've waivered back and forth for years on getting a hot tub. Why? Because the horror stories of coworkers, friends and online reviews consistently talk about after sales support and service being virtually non-existent or is nightmare and long wait for parts, etc However, I finally bit the bullet and I recently purchased and had my new hot tub installed. I chose Arctic Spas for the quality and details that I feel set them apart from their competition. But one that really appears to stand out is customer service. The responsiveness online of owners groups, which is well participated with Arctic Spas and their dealers is incredible. But that carries into their individual dealers. Arctic Spas Halifax is no exception. From the purchase (I dealt with Laura). From the get go, she started the conversation with not trying to sell me a tub but understand my needs. What was important, what wasn't. What I felt would be my usage plans. She was also cost sensitive understanding that some nice to have features may be too costly for what I wanted to spend. The buying process was pleasant and Laura was extremely knowledgeable. Then we get into site preparation. Robin came and did a site visit. Discussed options/plans etc. Needing a crane vs backing truck over lawn to install direct on pad. Option was left to me but I knew all of the options, pros/cons and the no cost option was recommended. I had several follow up conversations via emails, etc and again Laura and Robin were super responsive. Then came installation. Randy and the team showed up on time, drove all over my lawn (as expected and agreed to) but was very sensitive to minimizing impacts (which were negligible). The guys were great. Did an amazing job of unloading and installing it, setting it up, educating me on operations, etc. Again quality work and quality customer services. Ran into an issue where my steps weren't with the initial install. Call to the store, and within hours someone was there to drop them off. Lastly, I've had several questions since the installation. In store support was great when I went in. Also sent some via emails and got quick response and support from Robin and he's following up with the factory. Do I expect this level of responsiveness and support every single time? NO. But I have two friends who've gone through the same purchasing and installing hot tubs from Arctic Spas Halifax over the past 5-6 months and they have the exact same experience. So perhaps that's the norm? Time will tell but I feel much more confident in the product I purchased and the support I suspect I'll continue to receive from all members of the team. KUDOS to the entire Arctic Spas Halifax team.

Don't have enough good words to describe my experience with Arctic Spas in Dartmouth. After meeting with them around Christmas with my wife I decided to get her a replacement tub as a secret present. The showroom personnel were nice and courteous answering the many questions I had and were accommodating to my every request. Kevin and Matt who delivered the tub were fantastic. Set everything up in exactly how I wanted. They were very friendly and the introduction to maintaining the was thorough and complete. My wife was taken back by the surprise but in the 2 days we have had it, she has been in the tub 5 times. Thanks Arctic Spa's!

Amazing service, professional prompt and curtious. We are very happy with our Artic Spa had for 6 years purchase used it is about 12 years old now maintenance is straightforward the spot works amazingly would highly recommend this brand. Products for the spa purchase at Arctic Spa are excellent. The staff is friendly and they know their product and don't try to oversell things you don't need. Love my spa!!

Fantastic experience overall . The team at Arctic Spas were amazing . Aislinn took us through the numerous options , and answered all questions which led us to our tub . The delivery and set up team were also great , setting up the tub and showing us how to use and take care of it . I would highly recommend this professional group for your next hot tub purchase !!

I have been dealing with Arctic Spa’s for about a year. I have found all the staff friendly and knowledgeable! I have had them do repairs to my hot tub! Very reasonable prices on chemicals and repairs. It’s so nice that in a time that customer service is wanting the staff at Arctic Spa’s show that Customer Service is still very much alive.