Baie Sur Mer Saguenay

Google really needs to implement a zero star feature. Please find a more detailed explanation of our issue on the review I left for the hotel. I booked the spa/hotel package through a phone call. The hotel front desk helped since no one at the spa could speak English. We drove East from Ottawa because we wanted to see whales in Tadoussac. We built our hotel portion of the vacation around this spa day, which is the only reason we were in Saguenay. If we had known that we wouldn't have a spa day, we would have booked our 3 day stay in Tadoussac. The hotel had the right date but the spa didn't. It was such a waste of time. The spa just said sorry and offered us a voucher to book another time, EVEN THOUGH they knew we were visiting from Ottawa. Zero compensation, zero follow-up, zero effort to find a solution. Horrible customer service. When we went to the hotel to explain the situation, a lady from the front desk took us back to the spa to see if anything could be done. She was shocked at the situation too and sent us a $13 bottle of wine to take the edge off. Her words, "This is clearly their fault, I'm so sorry." Travellers, avoid this spa. They clearly don't care about clients or taking responsibility for their mistakes.

Worst experience of my life. A duo package for my birthday completely ruined. Never again, I do not recommend this place. Furthermore, judging by other reviews, they don't even respond to dissatisfied customers to resolve the situation or apologize; they simply ignore them. This demonstrates their level of professionalism, just like their service—no consideration for the customers who allow them to do their job.

We've been going there for a long time, and unfortunately, our last appointment was cancelled. We were only notified 5 minutes before our massage was due to start 😲 We were in the Montagnais parking lot when the woman called to tell us that our tandem massage wasn't possible. She offered me a facial instead of a massage. I mean, if I need a massage, a facial doesn't have the same effect, right?

I went with my husband on Thursday, August 7th at 7:30 pm. It was a first for both of us. A real treat. Fantastic and divine masseurs and extraordinary service. We will definitely be back.

Probably one of the worst pedicures I have ever had. The lady seemed very inexperienced. She simply filed my nails and put nail polish on. She did not do my cuticles.