Burning Springs Spa & Thermal Pools

The water smells heavily of chlorine — nothing like natural thermal springs. The pools are tiny, barely enough space for two people, and it’s obvious they’re just filled with regular tap water, not anything mineral or thermal. The facilities are in poor condition: tiles are chipped, paint is cracked, and the pools look neglected. There was hair floating in the water, dead bugs, and visible brown residue in the corners — it felt unhygienic and poorly maintained. The outdoor area is shockingly small, just a few meters wide, fenced off right next to a building wall. It looks nothing like the photos online — those must have been taken from very flattering angles. Hardly anyone was there during my visit, which honestly makes sense. Overall, this place feels misleading and far from the relaxing, natural spa experience it advertises. Definitely not worth the price.

I enjoyed the spa. The front desk staff was really friendly. I had a massage and added in the thermal pools and sauna for a discounted price. The massage was nice. The pool and sauna area were also nice. There is an indoor area and an outdoor area. The indoor area has a dry Himalayan salt sauna and a hot pool. The outdoor area has a hot pool, a warm resting pool and a cold plunge pool plus a sauna as well. Lots of seating to relax, there is a propane fire outside as well. I didn't try any of the spa menu items, but they did have water and tea. The locker rooms were well equipped with anything you might need, such as toothpaste and toothbrushes, mouthwash, comb etc. lockers for valuables had easy to use locks. I was already staying at the hotel so I didn't have to worry about parking. Overall a nice, clean, relaxing spa. I would visit again.

Let's start with the great parts! We absolutely loved the saunas, hot tubs, the thermal springs and indoor pool and area. It wasn't busy the day we were there and so we seemingly had those areas to ourselves. The staff were also very friendly and super accommodating. Now, for the not so great. The locker room was very small and crowded. There was literally two other people in there and we were right next to each other which was a little awkward. The waiting area was comfy but loud as it is close to reception and locker rooms. We had the couples massage and facial package and for what we got, it was extremely over-priced. The massage was mid at best, the bed cold and uncomfortable. I would recommend looking elsewhere if you want a spa experience in the area.

The facility was clean, inviting, calm. Atmosphere very zen, which is what I needed. Natalie was wonderful, and was very involved in making sure I didn't need anything. I had a couple of bloody Mary's, they were fantastic. The massage and facial were extremely relaxing & good for the soul. The thing that I was so impressed is that I was able to stay to enjoy the sauna, and thermal waters for as long as I wanted!!! So I literally spent like 7 hours from beginning to end since my husband was working, I had all the time to relax. Best experience ever!!!!

An amazing experience!! 3 different temperature pools outside - 105, 95 and 60 degrees. I really enjoyed going from the hot to cold pool. The area inside is super relaxing with a nice warm pool as well. We really loved the Himalayan salt sauna inside, it’s not as hot as a normal sauna and feels really nice. You are provided with lockers (no need to bring a lock as you set a code) also provided with robes and sandals. We can’t wait to go back, it was so relaxing! Really positive experience.