Christienne Fallsview Spa

Firstly, for such a nice spa with an amazing view - i was hoping for so much more out of this experience. Upon arrival - the check in was smooth and the girls were nice. I was given a pair of sandles and lead to the change room. I struggled for a long while, trying to get the locker to actually shut and lock. (Witnessed multiple women with the same issue) I was lead to the waiting room and told to fill out paper work while awaiting my massage. I looked at the wall which stated - "quiet zone - no cell phones." Let me preface - I am a mom to a toddler and never have a moment to myself - i was really looking forward to this and the "quiet." Please train your staff who run the mani/pedi section to shut the door if they want to have loud conversations. I sat waiting for 10-15 minutes and had the pleasure of listening to your staffs work schedules, benefits, pays and what they disliked about their jobs. It was infuriating. Then to listen to them rip open boxes and the sound of glass bottles smashing around. So much for my a quiet and peaceful experience. I'm not saying you can't talk at work - but shutting the door or whispering would suffice. I felt like I was back at home listening to my toddler play and bang things around. My massage was good. But again, a lot of conversation from the masseuse. I spoke to the women at the front desk about how I felt. They apologized and I was given 4 complimentary tester creams and 4 chocolate kisses as an apology..... $200 later. I was also told its a small facility so there isnt much room to separate sections. I mentioned how pilar and post spa in niagara on the lake has a quiet section reserved for quiet and its very relaxing.. Nothing like spending my hard earned money for a relaxing Saturday afternoon to listen to complaining. If anything - a discount would have been great. For a high end spa with a great location - its disappointing how this facility is run.

The aestheticians are very professional, knowledgeable and well trained in their craft. However, this is NOT a top tier spa. It took two days to get through to the front desk even after leaving messages. We were welcomed to the spa by the front desk and given keys to our lockers with no other instruction other than, tap the key. It was not that easy at least three other women were also struggling with this not so simple task. Once in the lounge area our beautiful table over looking the falls had a bouquet of dried dead roses on it. Not very appealing. The massage chairs for our pedicures did not work and were not comfortable. As we were celebrating an anniversary I wanted to enjoy two glasses of Champaign during our pedicures. It was like pulling teeth trying to arrange this. We ask to swap technicians for a service, also an issue. While having our pedicures a technician snapped very loudly and unprofessionally at one our technicians. Overall if I’m spending over $1,000 to go to a spa. My expectations are, a spa snack, fruit plat or other small nibble, we were there for over three hours, and a complimentary glass of wine, champagne or mocktail. I mean you should be rolling out the red carpet and we should not have to be doing gymnastics to make a special occasion feel special. Thank you so much to Shasteen and Heather for their exceptional service in a sub par environment. They are the reason our day was memorable.

The Swedish relaxation massage is nice, great therapist. Taking out one star for the general services. Complementary tea is also nice. I wasn’t sure how to book the hydrotherapy tub, so I called the number on google but couldn’t reach anyone. They called back the next day but I couldn’t pickup my bad. But when I call back on the same number, it’s a huge menu of selections of the hotel booking, there’s no option for the spa, and I don’t know the extension, so turned out my inquiry never got answered before I arrived. I would suggest the front desk to leave voicemail message when calling guest, informing about the extension and details. And update phone number on google if necessary. The route from parking lot to here is complicated, although the email informed about how to reach from lobby and where to park, I’d suggest adding more details about which parking lot to use and how to get the directions.

The view did not disappoint. The girls were all sweet and the customer service aspect was amazing. Other massages I’ve had were way better and so were the facials. Kinda overpriced in that aspect. However I did go down on the amount of time to do the facial so in their defense maybe it would have been better idk. We did the hydro tub, then couples massage, and then I got a facial. It was over $600. Price kept changing and also got hit with fees here and there so expect to not be quoted the correct price. I wouldn’t get a massage or facial ever again there, but would definitely go back to get in the hydrotub with that view. It’s a very unique experience and for that I’m not upset about the price.. I gave an extra star for the girls, because of their service and how they switched everything up to cater to me.

My husband booked a couples massage for our anniversary. Although the change room was cramped and it was busy in the waiting area (wish it was quieter/maybe stagger appointments better?) Our actual service was amazing. Heather did my massage and she did an awesome job. Very professional and had the right touch/pressure. Both my husband and I really enjoyed our massages. View from the rooms were very nice as well.