Garrys Garden Gallery

Do not purchase a hot tub from here! We purchased a hydropool from them. 3 weeks past warranty, it broke. We called and were told since it’s out of warranty we need to call the technician ourselves. We were told it has to be this technician because he’s the only certified hydropool tech in the area. 3 months later we are still waiting for a call from the tech to come look at our tub. Called Garry’s several times and they were zero help. Do NOT buy a hydro Pool. You will not have access to a technician to repair it and Garry’s leaves you high and dry. They’ve got your $15,000. That’s all they care about. The manager was totally unprofessional and sounded bored with the issue. Take your money elsewhere and don’t buy hydropool because you won’t have a repairman

We purchased a $650 pool pump with the employees advice that it would be strong anough to run our 82000 liter pool. It was hooked up correctly and took 45 min to prime then only ran for 3 minutes and over heated and shut off, then I let it sit to cool and then it ran for another 3 min and shut off again. We then call the store the next day to return it and they will not do a return, only go through the pumps warranty. Theres nothing wrong with it, its just not strong enough. Which means my pool will be with out a pump for god only knows how long and will turn green. If they don't do returns, they should tell people this before they buy such expensive items, and train their sales staff more, so they know what to recommend. Will never shop there again.

Be very aware if you live out of town that Gary’s only has a seven day return policy. We have bought all our flowers, water fountain and many other outdoor decor products since moving to the Kawartha’s 2 years ago. It was our place to go when in Lindsay. We bought a wall hanging for our patio that just didn’t work, not a seasonal piece as we have seen it there year round. We get into Lindsay every 2 weeks for a grocery shop so went to return it. What a surprise. Yes it is on the receipt as pointed out by the cashier, but wow. No store credit, nothing but sorry for your luck. Gary’s has lost a loyal customer over a $40 item

I've always enjoyed going here until last week. My friend and I were looking around and we were approached by a worker that told us that we need to leave before the owner comes because we were holding Tim Hortons coffees. He told us that the owner is mad and there is a sign on the front door that says no food or drink allowed in the store. He told us to go back to our car and put our coffees away if we wanted to be there. We went outside, checked for the sign...there was no sign. We found the whole experience very bizarre, we left and went to another nursery where we were treated a lot nicer.

if there was 6 stars out of 5 i would give them that, from the moment i started to talking to Mark about which hot tub i would be potentially interested (which took me almost 2 months to decide going back and forth and asking questions) Mark was very patient with me and i didn't feel rushed to make a decision, i finally came to a point where i knew what i wanted and they arranged everything. the delivery arrived exactly on time and they guys were true professionals handling the hot tub carefully. i could not be happier with the whole process. thanks again guys !