Hot Tubs London

Best Hot Tub and the Dealer! If you are looking to add an oasis in your backyard that all of your family and friends can enjoy, look no further. I purchased Masterspa Twilight series hot tub from Kyle during the middle of pandemic. Kyle was able to find me a hot tub that I wanted when all the other places couldn’t even promise me the delivery date. If you googled, you would already know how reputable Masterspa is from multiple sources. It is a high quality, hassle free hot tub. First time owning a tub and can’t believe how easy it is to maintain. Now as for Kyle! I guess any good quality hot tubs are similar in their performance. But what makes a huge difference is the service you get from the dealer after the purchase. From the delivery to maintenance, Kyle was always available and he made sure you get the best services. As a first time owner, I admit I had many questions that may seem like small stuffs but Kyle always made sure I get the answers very quickly and assured me to reach out to him anytime with any questions. I feel like I now have a friend that I can always ask and get a good advice on hot tub maintenance and services. When you combine a good product with an impeccable service, you get truly a pleasant purchasing experience. Hot tub is not a cheap purchase. When you buy a tub, it is an investment for you and your family. You want to make sure it works to your expectations and this purchase has been one of the best things that we made during the pandemic for our family. Thanks Kyle!

Best hot tub experience we’ve ever had. I did a lot of research on various brands, and we decided on Master Spa because of its self-supporting shell, compression clamps, easily serviceable parts, etc. it is hard to get objective information and reviews online - but the Master Spa Twilight series TS8.25 was perfect for us. We shopped around around Ontario, and Kyle at Hot Tubs London was amazing. He provided competitive pricing, threw in cover / extended warranty, etc. Amazing delivery, install, and setup - including removing our old tub. We signed up for weekly maintenance which has made using the tub even more seamless. My family can use the tub anytime, and it is always ready to go. There are a lot of shady dealers out there with high pressure sales tactics. You will not get that here. The high quality products speak for themselves. Can’t recommend them highly enough.

We purchased a hot tub through Kyle in 2021. From the first moment we met, his communication has been incredible. He gets back to you instantly and goes out of his way to answer any questions we have had. Through discussing options/styles available, the delivery period, set up, and everything else - we felt we always had all the information we needed and were a valued customer. As this was our first hot tub, he provided information and tips to ensure we didn't have any issues but was also happy to walk us through as things came up (Spa Defoamer is a must!!). Not to mention, we saved a lot of money purchasing our hot tub through Kyle, which in itself is a big win! We can't recommend Kyle enough. His customer service is next level, which is helpful and reassuring with such a big purchase!

Kyle was great from the get-go. From pricing and explaining value for money to the delivery and installation. There were no hidden surprises and the hot-tub is amazing. Lots of Jets, drink holders and relaxing lights. If you are worried like I was about "after care", don't........ Kyle drops filters and chemicals off occasionally at my home. Talk about above and beyond! I did have a small mechanical issue and he helped me with a phone fix, and just followed up with me, which is why I wrote this review. Great service. Great product. Great staff. Thanks Kyle

Kyle was a huge help in replacing the top side touch screen on our Twilight series tub. He understood the turnaround time was limited and needed to be done fast, he personally reached out to the supplier to have the warrantied part ship asap, installation was quick and easy. Kyle is always friendly, available and willing to help, as a new tub owner we appreciate his patience and knowledge, we would recommend Kyle to anyone. Thanks again!