Nordique spa Stoneham

In short, this spa is on my must-do list every time I go to Quebec City. I've been here many times and will keep coming back in the future. The staff are very professional and dedicated to your relaxation, the facilities are all very clean and are thoughtfully integrated with the location in which the spa is located, and the location itself is simply serene. All of these factors combine to make you feel like you are at an indulgent, relaxing camp in the middle of the woods. There were just a couple of items worth mentioning for improvement: the quality of the audio systems could be improved; the music from them seemed a bit fuzzy. Also, the electric fireplace heater in the room above the first steam room was making a loud, bothersome buzzing noise when plugged in. The massage as well was wonderful. Other than that, though, my experience here has reliably been very enjoyable and relaxing.

Unreasonable Policies! I purchased a gift card as a gift online last evening and within seconds realized it was not at the correction location. I notified this business within five minutes of the error both by calling and emailing. I gifted the card to someone who lives 6 hours away and they are unable to travel this far. The response I received from management was that their policy would not provide a refund. I was responsible and made contact within minutes of my honest error. This gift card is not useable and now a waste of money. I am a small business owner and mistakes are made now and again. I know too well that policies can be adjusted when honest errors like this are made. This was a complete money grab, unprofessional and unreasonable I DO NOT recommend this business.

Beautiful Nordic spa right on the Jacques-Cartier river! We went in the summer at 4pm on a Friday and it was very quiet which was so nice. There are plenty of places to explore - hot tubs, wet and dry saunas, a cold plunge, a dip in the river, and many places to lounge such as hammocks or in chairs overlooking the river. They provide you with 2 towels, a locker with key, and you can rent bathrobes for $10. The change rooms are nice and have showers and hair dryers. Everything was extremely clean and I appreciated the beautiful gardens. If I had to suggest an improvement, I would say try having a nicer body wash in the showers, such as an aromatherapy one, or similar body lotion in the change rooms. I can't wait to come back!

My only (selfish) complaint was there are no English translations on the buildings and signs around the spa so we were confused often on how exactly to do the experience. We were able to talk to other spa-goers and figure it out. I also wish there was a lifesaver float near the river. I got in the river, in December, and had a hard time getting out on the icey ladder and panicked for a moment knowing there wasn’t a lifesaver nearby. Spa was clean! In a beautiful remote spot. It was ZEN! Will be back and have already recommended the spa to friends and family.

Everything about this place was fantastic. We went on a Tuesday. Our massages were scheduled for 4:30 so we spent the day on the grounds and loved both saunas, both cold plunges including the river plunge, and the hot tub. The massage therapists were absolutely amazing. The place was very clean and neat. The food was just delish, and we enjoyed every moment! If we ever return to the area, we will be sure to return. Did I mention the staff was just so accommodating, kind, professional, and very friendly??