Rintoul's Pools & Hot Tubs

My husband posted a review here a couple months ago because Phil would not communicate at all about when the pool lights, that are covered under warranty, would be replaced. After posting the review Phil finally emailed a response. He told us that the info and serial numbers had already been submitted to Hayward. When I contacted Hayward they told me that there had been no communication from Phil about our broken pool lights. Phil also acknowledged that the broken lights are covered under warranty but as long as my husbands negative review stayed on Google there would be no follow up. So the warranty work will not get done because Phil doesn't want a negative review on Google. That seems like something potential customers should know about. This and the last review are the truth about our experience with Phil Rintoul. We do not recommend this company to anyone. In fact, when I hear about anyone who is thinking about putting a pool in, or buying a hot tub, I make a point of letting them know about our experience with this company. If you want to be disappointed and frustrated then this is the company for you. This negative review and the last one will not be coming down Phil. People deserve to know what they can look forward to if they get a pool/hot tub from you. Thank goodness for Google reviews.

We recently had Rintouls Specialty Coating install an EDPM floor in our pool cabana and we couldn't be happier with the results. From start to finish, the experience was smooth and professional. The crew of five arrived on the scheduled day and completed the installation promptly. What really stood out was their attention to cleanliness when they left, there wasn't a trace of mess left behind, which we greatly appreciated. A special thanks to Phil, who made sure we got exactly the colour we were looking for. His attention to detail and commitment to customer satisfaction were clear from day one. Very pleased with the quality of work and service. Highly recommend Rintoul's Specialty Coatings for anyone looking to upgrade their outdoor spaces. Len & Debbie Bird Georgian Bluffs

Hi Phil I hope your cameras also have audio. They will show that I came in trying to deal with a specific problem. If your employee wasn't qualified to address the problem he should have directed me to whom was capable. Instead what I got was criticism and immature excuses and no attempt to help. The audio will show that and his rude behavior which I responded to in kind . They will show my reaction was in direct response to the treatment I received from an unprofessional employee .

I had a great experience with this hot tub company. They really took the time to listen to the issue I was having and carefully explained which part I actually needed instead of just trying to sell me something. Their honesty was really appreciated. It’s not often you find a company willing to guide. Thanks for the excellent customer service and for pointing me in the right direction. I would definitely recommend them to anyone needing hot tub parts or advice!

First off we have been loyal customers for four years after our in ground pool install. All chemicals , openings and closings . My husband was in the store today to book our opening and seek assistance in resolving an issue . He was treated with a totally unacceptable level of disrespect and we will be taking our business elsewhere. No need Phil to ask us to reach out to you personally, WE ARE DONE !