Riverstone Spa

0/10 Words cannot describe how awful this spa experience was. We went two days, day 1 was for pedicures, day 2 was for “massages” We walked in with VERY high expectations and we have all never been so disappointed and genuinely shocked by the disrespect and lack of professionalism. The first day we walked in, the lady at the front desk checked us in. We were only getting pedicures. She started walking to the back and we stood and waited (not once did she say “please follow me”she just walked away and expected us to follow) she came back and just stared at us till we started walking. She did the exact same thing when we got to the bathroom area (expecting us to know exactly what her next move was and to follow her even when she wasn’t saying any words to us) we got in to the bathroom where she showed us our locker, she said we can change into the robes. I asked if it was okay if i didn’t and she made the dirtiest look and laughed in my face. I’ve never met someone so unfriendly, uncommunicative and unhelpful. The pedicure service was good, no complaints about that service. The second day, we went back for our massages and it was the same girl sitting at the front desk. She did the same exact (walk away and not tell us to please follow or stuff about the spa procedures or normal stuff a spa should tell you) we sat in the lounge and waited for our service providers. My massage was awful. I wouldn’t even consider it a massage, the woman lightly rubbed my body for 30 minutes. No pressure, no technique, no attention to my concerns. She was extremely abrupt with her movements and would not warn me before throwing a new product on my face (warn me as in touch my shoulder or start SLOWLY putting it on at first), rushing through putting products on my face during the facial portion and it was freezing cold in the room. After a massage you should feel relaxed, i felt tense and worst then when i came in. Never again.

Edit: I find the response below to be unsatisfactory and suspicious. I know what I heard, and I know that your response makes no sense. You don't deny that the fitted sheet isn't changed after each customer and instead make the argument that you have 3 sheets over the one you don't change as though that makes it okay. It doesn't make sense because why would you use 3 extra sheets to avoid washing one when you could just use the normal amount of sheets and wash them all after each person?? I also think it's a red flag that you admit that you are going to "talk" to the staff to avoid this from happening when that's not the issue here, the issue is that you don't wash everything after each person has used it. That reeks of shady management and I don't think I'll be reaching out to you directly or coming back. Original Review: UNSANITARY PRACTICES!!! DO NOT GO HERE!!! I was here a few days ago for a couples massage. My masseuse, Diane, was pretty good, very relaxing. When I first arrived, I had a five star impression. However, when I was in the seating area after my massage, I could overhear Diane and the other girl talking, which was no big deal on its own, but what I heard was disgusting! Diane was asking the other masseuse if they had already changed the fitted sheet for this week. THIS WEEK!!! And to make it worse, she was told no, and she would do it at the end of the day!!! And if that wasn't bad enough, I heard one of them ask if there were any more couples in there or could she change the face cover! This is disgusting and unhygienic! I'm disgusted that I laid down on a sheet that's only washed once a week and put my face in that germ filled face hole. They charge hundreds of dollars for a massage and they can't even keep their bedding clean?!?! I will not be back, and I encourage you all to avoid this spa like the plague! Ten Spa is much better.

This was my first time visiting Riverstone Spa, and I was really looking forward to it. I booked a 50-minute massage about two weeks in advance for a Monday. While the experience overall was relaxing, I do wish the booking process came with more information. I only found out last minute—after calling the spa—that I could arrive early and stay as long as I liked to enjoy the amenities. It would have been helpful to know that in advance to better plan my visit. Upon check-in, I was provided with a robe, sandals, and a locker. The dry sauna was lovely, and the steam shower was fantastic. Unfortunately, the steam room was out of service during my visit, which was disappointing. There’s a small lounge area offering complimentary green tea, coffee, water, and light snacks like veggies, hummus, and bread. There’s also a cozy resting space meant to be quiet and peaceful—however, some clients were chatting there, which took away from the calm atmosphere. The massage itself was excellent—very professional and relaxing. That said, the cost is quite high at $168 (with taxes) for just 50 minutes, and tips are extra. I also paid an additional $7.50 for three hours of parking, which added to the overall cost. While access to the spa facilities is included, I feel the pricing is steep, especially considering that not all amenities were available. A small discount or goodwill gesture would have been appreciated. Overall, it was a pleasant experience, but one that comes with a premium price tag.

Went there to get a pedicure with Allison. The treatment was excellent from start to finish. Allison was amazing. She did meticulous cuticle work and took care of all the rough spots on my heels and bottoms of feet. She has a gentle but firm touch which makes for a truly relaxing experience. The zero gravity chairs they use for the pedicures are the best, I fell asleep a few times. The room they do the pedicures in is dim and quiet which contributed nicely to my relaxed state and Allison’s touch. The steam room and sauna were great. I felt my body relax with the warmth of both. The shower was also great. The snacks and beverages were delicious, I especially enjoyed the herbal tea. The lounge was serene and quiet. Overall I’d return to this spa and highly recommend Allison

I do not leave 5 stars often. We went here for a 50 minute couples aromatherapy massage. We were greeted by a pair of very polite and friendly receptionists, whom one of them showed us around, how to work the lockers, where we were expected to be, etc. This is appreciated instead of them assuming we know what to do and where to go. The first thing I noticed is that the place is spotlessly clean. The men's bathroom/change area was immaculate. The "spa" seating area was very tidy and the snacks/refreshments were tasty and fresh. Our massages we both agreed were excellent, and our special requests were given careful consideration. We didn't stay long as we had to be somewhere, but I'm hoping we return soon.