Three Tides Wellness

I very rarely leave reviews, especially anything under 5 star, but I do have some constructive feedback that I hope can be out to good use :) I’ve gotten multiple infrared sauna sessions here over the past 1.5 years and I absolutely love the atmosphere of this place. It’s light, clean, and calming. The reason for the 3-star review is every single time I came in for my appointment, I feel rushed, but it’s only and always from one particular staff member. She is usually at reception and gets the sauna ready, I think her name starts with a M and she has shoulder-length black hair. Before I arrive, I’m feeling excited about my sauna session, but then come out feeling stressed because of feeling rushed, the opposite of what I’m buying these sessions for. I stopped going for a couple of months because of this (it happened every time) and then went back for one more session today and the same thing happened again. Instead of being met with “Hi how are you?” it’s “Hi the sauna is ready, but I need the sauna at 12:30 for another person”. This energy, especially in a spa setting, is slightly jolting. Then when I came out of my session 2-3 minutes early, the same staff member heard me open the door and ran over to clean it, I was still walking out the door of the treatment room… she saw me and then quickly walked the other way. Note: The place was not busy during this time. I saw one other person during my 30 mins there, so I don’t understand the hastiness. I honestly love the look and feel of 3 Tides and my time during my sauna session, it’s just this one staff member that causes anxiety and I don’t feel that welcomed. Kinda gives off “military / hurry up / inconvenience” energy. What I recommend: Putting a time buffer in between sauna sessions on the booking page so there’s at least 10-15 minutes in between sessions so people don’t feel rushed to come and go and possibly putting a little timer inside of the sauna room that dings when there’s 5-10 minutes left in the session so the staff don’t have to say they need the sauna for another person at a particular time, as soon as you walk in the door.

I don't like to leave negative reviews. However this was the second time we came and it will be the last. We had to use up a gift card reason for second visit. My sister in law and I get together every couple of months do something fun then go for lunch. The first time we came we were blown away how pretty the place was and relaxing . There was no one to greet us. After waiting for 5 minutes we ended up calling to make sure someone was there. No one answered we were surprised . Wondered who left the door unlocked and why is no one there. Turns out reception comes in much later and the therapists were all busy. It's a shame no one is there earlier as while we were waiting we would have loved to have purchased a few things. The massage therapist are absolutely amazing we had Jessica , Dawn and Lindsay. During our two visits. Such incredible massages. However I would highly recommend the receptionist Mitzi get trained a bit better. For someone who only works short hours she should have a bit better attitude and better customer service. Greeting people asking how they are...etc. After our first visit in November we booked our next appointment it took her over 10min to do so . Even though we gave her the specifics ( 2 people same time Tues or Thursday) she kept saying "oh that one is just for one of you, oh I have a Wednesday for you." I work in customer service myself and by the end even my patience was running thin. When she finally found an appointment in January took our gift card stated everything was paid in full. When we went yesterday as we were about to leave she was like oh you owe extra money. Pardon me? We paid in full prior to our visit. She said prices have increased since our last visit and now we have an outstanding balance. We paid but it left such a terrible taste in our mouths. We will not be returning and I don't recommend it at all , despite the excellent service we received by the therapists.

I have visited Julia for two reiki sessions and plan for returning for more. Being in her space and experiencing her practice has helped with feeling closer to myself again after enduring some big life changes. Within the session I felt safe in experiencing feelings and thoughts that I have tried to avoid in my day to day life. I was able to experience these emotions with her guidance without fear or self judgement. With my last appointment she walked me through a practice for releasing trauma and I physically felt like my body let go of years of repressed pain. At the end she practiced a breathing technique with me that I have since used in moments where I am feeling overwhelmed. I left the appointment feeling a sense of relief, self acceptance and control over my physical and emotional body that I haven’t felt in over a month and a half. I recommend Julia and her superpowers to anyone, especially those who are going through a difficult journey in life. She is genuine, kind, brilliant, extremely gifted and non-judgemental which is so helpful in an environment of healing and self discovery.

Dawn Nafziger is magic! After going to a physiotherapist at another clinic and getting Shockwave therapy treatment for tendonitis in my right shoulder, I spent a week in excruciating pain. I could not move my shoulder without extreme shooting pains on top of the constant pain that was present when staying still. My pain level was consistent to leading up to giving birth and I would spend the nights pacing from the overwhelming pain. After a few days I went to Dawn who had been successfully treating me for a couple years so I knew she was really good but did not expect this level of magic! I could not believe the difference from the time I walked in until the time I walked out and by 2 days after my treatment with her I had regained a lot of movement and the pain level reduced from a 9 to a 2. Thank you, Dawn! You are a lifesaver and you have me as a patient/client for life! PS I will always be going to Dawn before other treatments going forward

Highly recommend this new treasure in Uptown Waterloo! This lovely old home has been renovated from top to bottom and is a pleasure to behold. You will notice the calming energy as soon as you enter and they have lots of thoughtful little touches throughout that will make your visit feel extra special. From the slippers at the front entrance, Turkish towels for use in the infrared sauna, to the delightful squares of locally sourced dark chocolate at reception. My 90 minute massage with Lindsay Schmalz was wonderful, looking forward to seeing her again and their online booking process is a breeze to navigate.