Kaze

[Addendum, January 16th] All of the statements made by the manager below are true. It's not a matter of how I interpreted it, but rather, they clearly and firmly stated, "It's the customer's own decision (and therefore they have no intention of offering a refund)." It's clear what to believe if you look at reviews other than mine. Also, Currently, all of the bedrock bath rooms are 30-40 degrees, and going forward, they will be shifting to relaxation rooms. This was confirmed to me by a male staff member yesterday (around 4:30 PM, January 15th). After consulting with an expert, he said they are operating within the legal boundaries. This is an unacceptable level of service for a relaxation facility. How can someone predict that the water temperature will be 35 degrees when they're told the temperature is "low"? [I've added the results of a direct inquiry to the manager below. The temperature isn't rising = they're operating with the knowledge that the water temperature is 35 degrees.] I go to Kaze to Tsuki, and despite being a hot spring facility, it's a terrible facility that doesn't even achieve its stated purpose of being low. Some facilities are unavailable due to changes in management or rising fuel costs → Oh well... My accumulated points were invalidated without any notice → Huh! Oh well, it's an additional service, so I guess it can't be helped. A certain faucet is lukewarm → I can fix it by changing the location, so it's fine. Sometimes the temperature of the hot stone bath is low → The next time I go, it's warmer, so I guess it can't be helped. I put up with it because it was close by and easy to get to and I liked it. However, since the new year, all the water and temperatures have been low. Whether I take a hot stone bath or a hot spring bath, my body doesn't warm up, and I go home feeling cold. To be honest, this is enough to warrant a refund. But I couldn't bring myself to blame the staff for it. I think I'll look for another hot stone bath. [Additional Note] Afterwards, unable to bear the terrible situation, I directly asked the store manager for a refund for my remaining eight tickets, but his response was so dishonest I couldn't believe my ears. 1. Operating despite knowing the temperature was 35 degrees and shifting the blame onto customers The manager stated, "I was informed by the on-site staff that it was 35 degrees and I am aware of it." However, when asked, "Did they decide it was okay to operate at 35 degrees?" they firmly stated, "It's the customers' own fault for knowing this and we will not provide any refunds." It is absolutely unacceptable to admit to an abnormal situation and then push all the responsibility onto the customers. 2. Irresponsible Response to On-site Staff Despite the management's shortcomings, the manager is not on-site at the store, instead having the on-site staff simply make the usual complaints. I feel so sorry for the staff who directly interact with customers and are caught in the middle, receiving complaints. 3. Strong Concerns about Sanitation (including Legionnaires' Disease) 35 degrees overlaps with the dangerous temperature range in which Legionella bacteria are most susceptible to proliferation. I feel it is extremely dangerous to ignore the equipment malfunction and continue operating while disregarding sanitation. 4. Very similar to the affiliated store "Kure Yamato Onsen" The same process occurred at our affiliated store in Hiroshima: "Ignoring the malfunction" → "Notifying of repairs" → "Withdrawal and closure," and there have also been problems with coupon tickets. The Hamakita store's response has changed several times, and we are deeply concerned that the closure will result in coupon tickets becoming worthless. We will report the details to the relevant government agencies (consumer affairs centers and public health centers) and seek appropriate guidance.

This used to be my favorite super sento in Hamamatsu... I loved the carbonated spring here, and would often stop by after a movie or shopping. This was also my first sauna loyly. The fan loyly was groundbreaking and great. I still go there occasionally to support the place, but it's sad to see it gradually becoming deserted. I do find other nearby spas in Hamamatsu more appealing. However, the staff's customer service remains excellent, so it's a real shame. The location is also great, being inside the Sun Store. I heard they're closing the hot spring and focusing on the sauna. I hope things improve a little and the place regains its former vitality. I hope they bring the hot spring back if possible. I like the location, and it's close to my workplace, so I often stop by. I wanted to give it a 1 star based rating, but I've given it a 3 star out of support. Thank you to all the managers.

There is no hot spring, yet there is no mention of this on the website. They say it's been renovated, but I think it's just a simple problem. It said it was a natural hot spring, so I came all the way from far away and now I've lost the opportunity to take a hot spring bath, which I can't forgive. The carbonated spring also doesn't leave any bubbles on my body, so it probably doesn't work. The shower breaks down often. There are protrusions left on the walls which are dangerous. The drainage tends to get clogged as well. I think the person with the decision-making power is just as ignorant as the sauna where the accident occurred and doesn't even have any interest in hot spring facilities. Anyway, I want compensation for my time, travel costs and lost opportunity.

I used this place for the first time in about 10 years. The previous name was "Kaze to Tsuki" (Wind and Moon). I think it used to be ¥750, but it seems to have gone up to ¥900 since it became Hamakita Onsen. The member price was ¥850. (Becoming a member costs an extra ¥200 😰) Honestly, I think this price is high considering the condition of the facilities. I'm particularly dissatisfied with the fact that the air conditioning in the changing room wasn't very effective. Also, there was no verbal explanation or posted notice, and the individual tubs weren't filled with water – they were just empty tubs! It made me feel like I'd been ripped off. The cleanliness of the shop was good, though 👍

Apparently it was renovated on February 18, 2026. The price was reduced from 900 yen to 600 yen. The reason for this is that various functions have been reduced, such as the open-air bath being unavailable and the carbonated spring water being replaced with tap water. If you expect what's written on the website, you'll be disappointed. I don't think it's worth 600 yen, but if you want a relatively cheap bath after 9 PM, it might be worth choosing. What's written on the website is not actually realized. The carbonated spring is a lukewarm bath (apparently made from heated tap water). No bubbles will form on your skin. The bathtub next to it was warmer, so that one might be better.