Kumonosuke

My clothes were stolen while I was bathing in the hot spring. If you'd like to go, I recommend wearing clothes you don't mind getting stolen. It was the women's bath. The hot spring facilities' service was also terrible. I'm writing this review to help prevent anyone from having the same experience, even after some time has passed. I used the hot spring for a day trip this summer. You get to the hot spring by mini mountain train. There are small lockers outside for valuables, and lockless baskets in the changing room. The hot spring had been renovated and was lovely, clean and with a great view, but when I came out, my clothes had been stolen and were gone. Another customer noticed something was wrong and called the only sales staff member (maybe a cleaning lady?). I'm very grateful for that. The sales staff member (?) at the convenience store was searching everywhere, but my clothes were clearly stolen and missing, so I asked the front desk to contact them, but they didn't do anything. I had brought other clothes with me, so I asked my companion to pass them on, and they retrieved them from the car, so I was able to get changed. The sales staff and a man who seemed to be cleaning offered to bring the hotel's yukata. The front desk service was terrible. When I told them that my clothes had been stolen, they just said, "Oh..." as if it was none of my business. When I repeated that, a man in a suit appeared with a sighed look on his face. It was happening right here at the hotel, but it was none of my business. When I was asked, "Should I call the police?" I told them I had dinner time at my hotel and would come back afterwards. They came back to the hot spring facility that night and spent two hours with the police. I filed a report. To this day, it has still not been found. The team of men in suits at the front desk never once asked, "Are you OK?" to the person in distress who had been the victim of theft. The staff at the hot spring facility maintained a consistent attitude from start to finish, saying they were not at fault and would not apologize. It seems they have been thoroughly trained that "you should not apologize" because they are not at fault. I don't expect an apology, though. It made me realize that this hot spring facility has no sympathy for customers who are in trouble because their clothes are being stolen. I managed to get by as I had a change of clothes for my stay elsewhere, but I don't recommend this place for people who are just visiting for the day and don't have a change of clothes. Apparently the person in charge here is a "big shot" from the hotel or hot spring association in the area.

I stayed overnight. The front desk staff were very friendly, and the building was kept clean and comfortable. I also liked my room. I didn't use the shower booth, but the sink was stylish. I had boiled carp for dinner, which was delicious. There was an indoor bath and an open-air sauna. The other open-air bath is accessible by train from the lobby, but it only takes a few minutes to climb up. 🚃 The open-air bath is heated by a wood-burning stove. There is a spacious reception area and tables and chairs outside. There is also a shop. There is also an indoor open-air bath. The open-air bath is not very large. The two baths are for single use. However, the view is amazing. ✨ At night, you can enjoy the night view. 🌃 In the morning, you can see the sunrise. ✨It's so beautiful. ✨ The bath was absolutely amazing! 👍! Breakfast was a buffet, and while the selection wasn't that extensive, it was delicious! The kind of tamagoyaki you'd find at a traditional inn 🍳! You don't see that much these days... The bread, rice, and side dishes were all delicious, starting with the morning. I'd definitely come back! The only thing I could complain about is... I wish I had some milk after my bath 🤔

First visit on September 8, 2025 I checked in just after noon, pressed the departure button for the cable car, and headed up. Upon arrival, I changed into slippers, put my valuables in a free locker, and went to the bath. There were about five washing areas. The open-air bath was spacious, and I could see Mount Tateshina (?), which was fantastic! I could also smell the cypress wood. There was one person before me and two after me, so I was able to relax at my leisure. It might be crowded on weekends, and since it's not very spacious, you might not be able to relax as much. There was also a space where you could get drinks after bathing. I would like to stay overnight next time.

I visited to use the sauna. The ride from Tokiwakan to the hot spring area takes just over a minute on the mountain railway, but it's quite shaky and a little scary at first. The hot springs are limited, with an indoor bath, an open-air bath, and a cold bath, but the view from the open-air bath is amazing! The sauna is a pleasant loyly-style sauna with a strong woody scent. The only downside is that in the summer, the surrounding area is full of trees, so there are a lot of horseflies and other insects. I recommend borrowing a poncho from the reception desk as a precaution. I finished off with a sauna cream soda! It was a wonderful experience. I'd definitely like to come again.

February 26, 2025, arrived around 12:00 PM. Credit card payment accepted. I visited around lunchtime on a weekday. There was only one other group there, so it was practically empty. I was hoping for a snow-viewing bath, but there was no snow. Perhaps it's better now, as Mt. Asama is covered in snow and completely white? However, the road is quite narrow and steep, so it's best to wear snow gear. The view and the water temperature (the open-air bath was also quite hot) were great, and I ended up soaking for a long time.