Phoenix Seagaia Resort

An old luxury hotel that has been converted into a family resort. The hotel and its grounds are massive — I don’t recall ever seeing such a large complex, with a golf course and clubhouse, a football field, a conference center, and so on. The hotel area is so enormous that it is unlikely to ever be profitable, and for cost reasons maintenance has clearly started to be neglected, with the exterior beginning to deteriorate. The hotel is located so far from the city that a car or taxi is essential. There is also a shuttle bus available, but it runs infrequently. Service at the hotel was good and fast, but nowhere near what you would expect from higher-end hotels, let alone true luxury hotels. Even though the hotel is huge, it has not been designed for its current use as a family vacation spot. I have never seen such a crowded pool area, with so many children and families in the water that there was not even a meter of personal space. There are only a couple dozen seats, but an enormous number of guests. This was the situation every single day. The hotel also has a strange double standard when it comes to tattoo policy, which applies only to foreign tourists but not locals. Staff asked us to cover our tattoos, which was fine — we bought tape and covered them. However, we noticed that every day there were local guests at the pool with multiple tattoos, and staff allowed them to show them openly on several occasions. I have never experienced anything like this in Japan. For breakfast, you have to arrive before 7:00 a.m. if you want to avoid a 30–60 minute wait. This is completely unacceptable for a hotel in this price range. The hotel also offers other dining locations, for example in the conference center, but eating there is like being at a food fair, with a much smaller selection than at the main breakfast. This also clearly shows that the hotel was not designed for this kind of operation. There are areas in the hotel that are completely empty, filled with old furniture. It is obvious that the current owner does not know what to do with all the space. A very eerie place — a truly unusual experience. The views from the upper-floor rooms are fantastic, the onsen is beautiful, the breakfast is good, and room service and cleanliness are impeccable. This review is written about what was once a luxury hotel — but it is definitely not one anymore. It is, however, a very good family hotel.

I’d like to begin by saying that this is my first time here, and from reading others’ reviews, it used to be a luxury resort that’s been “converted” to a family resort. As soon as we walked in and approached the second floor check in area, there was someone ready to ask us our name, and help us to the upper floor check-in area. The club lounge check-in was amongst the most lovely I have encountered. To be honest, the entire experience has been more than lovely. Natural and high-end body products, sheets, and drinks are provided. The service we have received, like much of japan, is above top-notch. The lovely people in the club lounge and club lounge check-in area are so happy to help, and they accomplish it so so efficiently. It brings a tear to my eye simply writing this review, because I feel I’ve had such a meaningful (to me at least) connection with these amazing people. They’re intuitive, accommodating, and just all-around kind. I had a cut, didn’t even say anything, and the lovely lounge hostess brought me a band-aid. It’s a cumulative effect of many small things that all come together to make a portrait that you will not want to leave. We’ve had lovely dinners, cocktails, and quiet dark mornings (in the room of course). Breakfasts are amazing. Beds are comfortable. Showers are GREAT. We chose different pillows from the pillow bar, and slept like adult babies. The onsen are comfortable and easy to navigate. Those that complain it’s far are just plain lazy (in my honest opinion). The only thing I’d change, is next time I would get a forest-view room, versus an ocean-view room. I know it sounds crazy, but since it’s the sunrise you’re facing (and I’m not particularly an early morning person, nor are we in the room much anyway), the sun is BLAZING in your room. It’s so bright I can’t even look out the window. Even the blackout curtains can’t black out that crazy sun. It’s SO bright. We have to keep the blinds closed the entire morning and early afternoon. This is just our opinion and preference, of course. I do not want to leave this hotel. I want to live here. Maybe it’s not the Four Seasons, but as someone who’s had it all, I’d come back here in a heart beat, and plan to. Thank you so much, everyone <3

It’s my first time at Miyazaki and Staying here was the best choice. The service was amazing, there is always someone to help you or to answer any queries that you had. There’s several good restaurants that is available at the hotel with several other amenities (onsen pool etc) We had the ocean view room which was great! , as we are morning people, we love to watch the sun rise in the morning but be warned it’ll heat up your room quick. If you wanna have drinks and chill, they have it too, a bar with live singer. My only complain is the light pollution coming from the rest estate if not, stars watching from the room would be a great possibility, Was sad to leave but will be back again, 5/5 stars will recommend anyone to this hotel/resort Last Kudos to the staff for helping me book my ferry as I was having. Diff ultra.

We stayed for four nights and had a lovely experience. Rooms are big with a wonderful view of the sea. Other reviews mentioned that the building is old which means that one doesn't have to put their card into a slot to turn on the lights or go up the elevator. I enjoyed the walk to the onsen; the covered way has some cute art relating to it. The shuttle to the train station is a plus. We used it every morning and took the local bus back to return to the hotel. We used the convenience store and the laundry room on the lower level of the hotel. I would recommend the Japanese restaurant for breakfast as well as dinner. We also had an excellent dinner at the Chinese restaurant. The Pine Terrace buffet can be crowded sometimes. It has great variety of food, but it wasn't always warm.

Poor service… which is rare in Japan. I have never experienced such level of service in Japan - greeted by not so welcoming front desk staff, waited for very long to check in, didn’t explain where is the lift after passing me the room card which is confusing as this is a huge resort, carried luggage myself without any staff help, and when I went up the card didn’t work so I had to come down to let the staff re-programme the card (no apology or explanation whatsoever).