Grotto Spa

⸻ Disappointing and Painful Experience – Not What It Used to Be I’ve visited this spa in the past and had nice experiences, but unfortunately, our visit in June 2025 was a major letdown. From the moment we walked in, things felt off. The front desk staff seemed disorganized and distracted — it was clear our appointment hadn’t been properly noted, and there was a lot of back-and-forth yelling in another language, which didn’t set a very welcoming tone. Once in the couples room, the experience went from disappointing to downright painful. I asked my therapist four times to please use less pressure, and while she acknowledged my requests, she didn’t adjust at all. At one point, I even said “ouch” out loud. She would move to a different area, giving me hope things would ease up — but they never did. I came home feeling like I’d been in a fight with a paintball machine. I had red marks and visible bruising the next day. I do appreciate a deep tissue massage, but this went far beyond therapeutic — it was uncomfortable, distressing, and anything but relaxing. Very disappointing and not at all what I expected based on past visits. I won’t be returning. ⸻

This massage was a traumatic experience for me and I don’t use that phrase lightly. After my session I had broken blood vessels all over my arms and bruising on my entire body after my massage. I requested medium pressure and was in pain throughout the entire thing. It was anything but medium. I asked for less pressure and she did not change either time. The woman was climbing all over my body and didn’t seem to have boundaries for appropriate vs in appropriate places to touch. No one seemed to speak English, even enough to communicate with their clients. Do not come here if you want a relaxing experience. Do not come here if you want a tailored or customized experience. I was an out of towner visiting for a trip with my family, so I don’t have to worry about coming here again, but please read all of the reviews before you decide to come here.

Yesterday my wife took me to try this new place, where the people who attended were very friendly. In discussion of the couple massage service, the man who worked on me was very good, focusing on the parts that I mention and with the ideal intensity. But on the other hand, my wife was having a really bad time. Her masseuse didn't speak any English and when my wife told her to stop or NO in that region of the body, she continued doing the same thing, and she just jept uncomfortably laughing would not call someone to help him translate as my eife suggested. My masseuse didnt even help and even took her away to help him with the cupping masagae portion. It was a time of discomfort knowing that my wife was not having a very good time and for that I cannot imagine us returning under the circumstances.

Reasonable prices and peaceful ambience. 3 of us went together for 90 min full body massages. The massage therapists had varying degrees of skill - two not very attuned to personal preferences. Mine was the only one good at checking in to see if I liked the pressure she applied. We weren't expecting hot rocks and didn't really want them, but everyone gets them along with a sugar scrub for feet. We would have preferred a deep massage on our feet, but they seemed to follow an exact process that didn't allow for specific requests from the client. Overall relaxing and nice, but I prefer a personalized massage based on my body's needs that day.

I’ve heard wonderful things about Grotto Spa and was excited to try them out. I called at 10:15 on a Friday morning and Gordon offered a 10:30 spot. How convenient, I thought. I was shown a room and waited for my massage therapist. I called the front desk three times to ask what was going on and each time, I was told the therapist would be with me shortly. After almost 40 minutes of waiting, I am done waiting. This is the worst customer service I’ve ever experienced - they don’t have enough staff (there is nobody manning the front desk) yet Gordon will tell you to come on in. Don’t fall for it.