Lifestyle Outdoor

UPDATE: I was able to communicate with Spencer, the owner of the company, who reached out after seeing this review and offered to refund some of the charges for the repair because of the issues I encountered. I really appreciate it, and am revising my review accordingly—I will keep using this company and hope it all goes smoother in the future! Original review: They really don't care about client experience or quality of work anymore I was a customer of this company for a number of years and used to have a great experience with both Rick (for cleaning) and Javier (for repairs). Then, the company started cutting costs and hired a young guy with no experience to take over the cleaning. Suddenly, my service became haphazard--with pieces of my spa broken during service with no notice. When I would call later, they would deny that the new cleaner had broken the piece. Anyway, I had to finally quit their cleaning service when I came home after a cleaning to find dirt strewn all over my yard and concrete tiles stained through negligence. Enough. But I stayed with the repair service, because Javier was great, knew my spa and was always reliable. A couple months ago, I needed a repair and requested Javier specifically. They said he was in demand and it would take longer to book an appointment with him. Fine, I would wait happily. Finally, the day of the appointment, a new young guy showed up, shocking me since I'd been waiting for the person who knew my spa and who I trusted. But, to be open-minded, I let the young guy work on my spa. Mistake on my part, and I now regret it. He diagnosed it, got the part and came back to install it. So far so good. But after he left (without refilling or testing the spa) I realized my spa now was leaking. Turns out when he was installing the new part, he broke our custom drain system and didn't mention it. Just like the other young man. It's shocking really - to have a company culture where service folks think it's okay to simply not mention to you when they break a piece of your equipment. I called them back to diagnose, which they did, and said they'd call back with a "plan". But I didn't hear back from them. When I finally reached out to see what the plan was, they said they had pieces "on order" and they'd call back in 2-3 weeks. The pieces were pvc pipes and valves that can be purchased at any hardware store. No need to "bulk order" as I was told erroneously. I said forget it - we'd fix it ourselves, but could they at least discount the original repair to make it fair to me. They refused, and immediately charged my card the full amount. So, here I am, doing the only thing that a client can do in these days of declining accountability and lack of quality service: giving you a full report of what you can expect when interacting with this company. I hope you can learn from my experiences.

Coming into Lifestyle Outdoor, we weren’t entirely sure what we were looking for as first-time hot tub owners, until we were warmly greeted by Lainey. She was wonderful, very knowledgeable about the various models and helped us assess their pros and cons, and was never pushy. She took the time to walk us through different brands and models and helped us get a real sense of what would fit our needs. We visited a few other stores and tried other brands, but we came back to Lainey as we felt that she was not trying to upsell and gave us enough opportunity to explore different models. We tried out the Caldera seychelles floor model a couple of times and decided to purchase it. She made the entire process feel easy and stress-free. When we asked her questions, she was very responsive, helped us through the purchasing process, and the delivery (which needed a crane!) was scheduled and executed smoothly. What stood out was the extra mile she went even after the purchase. Lainey gave us a cheat sheet to help us understand how to use and maintain our spa, and she followed up regularly to ensure everything was going well. All in all, we couldn’t be happier with our experience and the Caldera hottub. If you’re looking for a spa, we highly recommend checking out Lifestyle Outdoor and asking for Lainey!

We are so happy that we bought our Jacuzzi J-LX from Lifestyle Outdoor. Lainie was so helpful and so friendly! She went way over and above what she had to do for us. There were some challenges that had nothing to do with her or Lifestyle Outdoor, but she stayed on top of things and got our Jacuzzi delivered before I had to go in for surgery, which my wife and I were so grateful for. We would highly recommend Lifestyle Outdoor for their friendly, honest, Knowledgeable and non-pushy business. Hot tubs are not cheap and you want someone that you can trust with their opinion and also trust that they will be there for you after the install, which they have been! I will also add that the Jacuzzi J-LX with the new with its new "True Water" system is amazing. We have had to add so little chlorine. So far, it's true to its word that it takes 99% less chlorine to keep the system fresh and clean!

We were very happy with our decision to purchase a Model J-LXL Jacuzzi from Lifestyle Outdoor in Culver City. Lainey Esper was great to work with and consistently communicated with us to make sure the delivery could be scheduled in the proper timetable to correspond with our construction project. All of our questions were timely answered and Lainey provided us with all the information we needed to learn how to operate our spa as well as the Covana cover that we also ordered from them. I would highly recommend Lifestyle Outdoor to anyone interested in buying a spa/hot tub for themselves.

Lainie from Lifestyle Outdoor was amazing the entire way through our experience. We've been Jacuzzi people for a long time, had to upgrade/replace our tub after 16 years (!) Lainie was super-helpful, responsive through the entire process - including helping to coordinate other workers (electrician, concrete). The tubs - too - have significant, more helpful upgrades to make your hot tub experience easy and fun! I recommend Lifestyle Outdoor if you are a long-timer like us, or are new to the hot tub game :)