Spa by JW at JW Marriott Marco Island

My husband and I came to the JW Marriott to celebrate a baby moon. I made reservations for the spa for each of us to receive a massage while we were there for the weekend. This was our very first time at a JW Marriott and my first massage while pregnant at 9 months pregnant. I’ve had massages many times prior to this weekend, so I expected a high quality for the name and price we were paying. My husband received paperwork to fill out two days before our arrival and I received paperwork two hours before my massage. Upon arriving to the spa to check in, the woman at the front desk was very dismissive and did not make us feel very welcome. We were directed to walk upstairs to access the locker room area where there was a gentleman outside of the men’s locker room waiting for my husband‘s arrival who to give him a comprehensive tour of his area. I was greeted by no one and was not given a tour at all of the women’s area once I walked in. The robe I received felt like they took a bedsheet and sewed it together. The women’s hair care area had no amenities readily available. There was a small sign that said a bamboo brush and razor upon request. I’ve been in different spas, that cost much less, that provided a multitude of cosmetic products for free, including cotton balls, Q-tips, mouthwash, disposable combs, you name it. I’ve also been in spas where the robes were much more luxurious. The robes in the hotel room were nicer than the Spa robes. The waiting area provided water and a small container of mixed nuts. Again, I’ve been to much cheaper spas that provided small handheld snacks such as pastries and cookies while you waited. Once I was finally taken back for my massage, it felt very rushed. There was very little time spent on any body part and I felt like I was in and out less than the 50 minute massage. Once my massage was complete, I immediately walked to my locker to check the time and it was the 50 minute mark of how long the massage should have taken. So I knew right there that I did not get a full 50 minute experience that I paid for. My husband had a completely different experience. He said his masseuse was very attentive and took her time on the focus spots that he pointed out. He said it was one of the best massages he ever received. He said his robe was luxurious, and in the men’s area, they had readily available razors and combs. Once our massages were finished, we originally thought about lounging at the spa pool, but I truthfully wanted to leave the area completely. What turned it around for me, was the amazing chef at the pool! I was starving and we asked the waitress at the pool if they served food and she said the kitchen was closed. The chef overheard and made a statement to her that it’s important for me to eat, especially because I’m pregnant. So he personally opened the kitchen back up for my husband and I. The food was absolutely amazing! Some of the best we had all weekend! The waitress was so attentive and completely turned the entire experience around for me. If we were to come back to the hotel, I would not go back to that spa. The amount of money we spent did not feel worth it, I did not feel valued walking into that Spa, and the massage was one of the worst ones I’ve ever received.

I cannot think of a better way to spend the day, this spa was impeccable in nearly every way. We were greeted and shown around the spa and offered water upon entry. The men & women are totally separated, except for the sort of relaxation area setup outside the two locker rooms, which is open below to the front desk area. The locker rooms are kept neat & tidy, and offer steam room, sauna, showers, hot tub & cold plunge (42 degrees 🥶). There’s enough to do here for probably 45 minutes - 1 hour. We were unable to use the outdoor area as it was a windy, rainy day. We will be back for that, however! My wife and I got the facial treatments, and both very much enjoyed them. This couple with the amenities of the spa, really makes it a great place to enjoy at least a few hours. Had we been able to use the outdoor area we most certainly would have stayed longer. Overall they create a very relaxing atmosphere with plenty of service. There are many restaurants in the grounds to get a bite before or after. The beach area is large and full of lounge chairs. With a spa appointment you are able to enjoy the facilities all day and also join yoga on the beach, you can also come and go as you please.

I was very underwhelmed by the overall spa experience. The front desk staff was polite but not particularly warm or welcoming — nothing about the interaction made me feel special. The women’s locker room felt far from what you’d expect at an upscale spa; it lacked a sense of luxury or relaxation and is definitely in need of updates. The waiting area was small and cramped, making it difficult to unwind before treatments. The amenities were also disappointing — the indoor hot tub had only one working jet out of about ten, and the outdoor hot tub was cold. Additionally, the women’s locker room attendant wasn’t attentive to keeping supplies refilled, which added to the lackluster experience. Finally, I didn’t appreciate being asked directly at checkout, “Is 22% okay for the tip?” I would much prefer the option to select my gratuity privately rather than being put on the spot. Overall, the experience did not live up to expectations for a high-end spa.

My Fiancé and I were staying at the resort for the first time and I wanted a massage really bad. We both ended up booking massages at the same time and our experiences were equally amazing! Alex was my massage therapist. I've had many deep tissue massages over the years and this was by far one of the best. After we were done with our massages, we both utilized the sauna, steam rooms and cold plunges, followed by lunch at the adult only private spa pool. Chris took our orders for lunch and he was also wonderful. Our food and drinks were delicious. He went above and beyond to make sure we had everything that we needed. I would return for the massage alone, but having the additional amenities included the day of your service added that extra touch, which we both truly enjoyed. It was such a relaxing experience from start to end and we can't wait to return for another visit!

I came to stay at the JW Marriott at Marco island for three days and went to use the Day spa. I was turned down and had to go to the front desk for clarification on membership status. It was such an exhausting experience just to use the day spa. On the second day at 9:30 am I tried to enjoy the day spa again however they turned me down because they were booked with massages and I couldn’t use the Day spa, which was very disappointing, because I was just looking to use the day spa and not hands on service. The the only thing I wanted to enjoy. Was truly the sauna in the Day spa. What a disappointment. I would not recommend to anybody. They offer spa services, but are not willing to give it -10 out of 10.