The Trump Spa

I need to start with our waiter/host. He (in pic) was the absolute best! Now, on to the spa itself...it was a bit disappointing from beginning to end. I made a reservation for my two daughters, 2 sisters,and myself for Mother’s Day, with Samantha. The day before my appointment, I noticed that we never got a confirmation email, call, or text, I thought it was strange. I called, and I was told that we all should have gotten an email the day I made the appointments. We did not. Rosa sent them a,d we all confirmed. Upon checking in at the desk, we were asked to pay for our services. In all the spas, in all the cities that I have been to, on different levels, I have NEVER been asked to pay for a service in advance. Is this your standard practice? When I asked if I could pay at the end, I was told by the woman that we could, but if anyone left without paying, MY card would be charged (I made the reservation). Who would leave without paying? Why was that assumed? It was highly degrading,to say the least! I got to the spa and the waiting area on time, but I was greeted by Noel late. By the time we got to the room, and he left to allow me to change, it was 11:08. We started the massage sometime around 11:12 or so. My massage was nice, but it seemed short. When I looked at my phone, only 38 minutes had gone by! I told Noel, the therapist. He stated that it wasn’t his fault. "They overbooked," and there was nothing he could do but mention it to the front desk. Despite the time, Noel was very good. A few minutes or so after Noel left, Anna entered for my facial. She was AMAZING! I then went to meet the others in the lounge area for our champagne. We were handed our glasses but no chocolate, we had to ask for some reason. I noticed that EVERYONE else had their chocolates brought to them on a tray with beautiful orchids. My sister was given 5 chocolates to hand out to our party. We then enjoyed our time taking advantage of the various amenities the spa offered. When it was time for lunch, we decided to keep it casual and eat at the pool. Our server, Alfonso, my receipt says Alex, I called and was told it was Alfonso when I asked for the older Hispanic gentleman who has been there a long time. I just remember his name started with an A. He was personable, accommodating, and attentive! You can tell that he loves people and his job! Now, there was a gentleman who brought our food to us on a tray and left it on the lounge chair. He did NOT disburse our food to us individually. This was extremely strange and upsetting. VERY IMPORTANT: I think the staff should mention that if you are thying hundreds of dollars for a service, you should book your service later in the afternoon, should you wish to use the amenities. It didn’t dawn on me at all until I got there. The $24.75 discount was not sufficient, neither was charging me full price for the add-on of the deep tissue that I did not fully benefit from. I would like a member of upper management to contact me regarding a more suitable and respectful compensation. I almost forgot. The “gift” that we were supposed to get at checkout, we did not. We had to go back and ask for it. Why?

My first time at the Trump Spa was amazing. It is not good for my wallet because I already want to go back. I went on a Monday for my birthday to get a message and my masseuse Nicole was phenomenal. She really focused on my areas of concern and was so lovely throughout the whole process. She found out it was my birthday and gave me a glass of champagne and chocolate covered strawberries. So incredibly sweet. She alone would make me go back. The amenities were lovely and I got really lucky that there was barely anyone there. I used the steam room, the sauna, the cold plunge and the hot tub. All was clean and there were ample towels throughout the spa in case you forgot one. Lots of spaces to relax. The robe was so comfortable - I wish I could take it home with me!! There was also a “snack” area where they had fresh fruits and different crystal infused waters. Would definitely recommend if you’re looking to treat yourself.

We had an overall outstanding experience at the Spa. I had not been there in years and was pleasantly surprised with the renovations. Four of us went to celebrate a couple birthdays and spent the entire day at the facility and on the Hotel grounds. We enjoyed our massages, the jacuzzi, steam room, sauna and a little bit of the freezing plunge pool. LOL. Later went on to have lunch at the Champions restaurant in the main building. Lunch was delicious! 3 bottles of champagne later we wrapped up the day by the main pool until it started raining. 😁 However, the staff was extremely pleasant, accommodating, and attentive to detail. Looking forward to our next visit real soon.

Appointment was booked at a promotional rate which the spa removed at the time of the appontment. Instead, they wanted to charege 30% more. It took about 15 minutes and a manager before the primotional rate was provided on the 4 services we booked. The massage was average. The lockers and waiting area were clean and relaxing. This was my first visit, but given the variety of options in the Miami area, I do not plan on returning.

I Loved the atmosphere!!! So luxurious, and spacious and clean. There are a lot of amenities to enjoy when you book the services. We spent the afternoon there with my mom. She loved the body scrub and the massages. Go get pampered!!! Perfect value for the price