Georgia Spa Company

I debated how many stars to give. My initial experience with this company was 4-5 stars. We bought our spa in early 2019 and added a cool zone in 2020. We always used their Valet service to maintain the spa 2 times a year and their service when we had issues (which unfortunately was frequent with the cool zone and the cover) was always a good experience and I felt they were doing all they could to help me. The Valet costs and cover quality are the reason for the review today. The first 3 years i paid 599 for twice a year service that includes draining cleaning spa and conditioning the cover and refill. Then the price was increased by around 40% and then another 20% Last year I paid 899.95 for the twice a year service. I was notified a month or so ago that their price for the coming year is going to be $1795.95 for the SAME service. Now mind you this service 98% labor because I am required to provide the chemicals (or purchase for additional cost). You can't tell me you are doubling your employee salaries? I am now shopping around because maintaining my spa is a priority and finding that their latest increase is OUTRAGEOUS! Others are less than HALF of this for similar services. Regarding my spa cover... As I mentioned conditioning the cover is part of the 2 times a year service BUT unfortunately I am on my 3rd cover that has failed since purchasing my tub. A cover should not fail every couple years. They should last 10-15 years. This last cover they say is NOT covered under warranty anymore so if I want a new one I have to pay for it. I get that BUT I also question how IF they were doing the 2 times a year conditioning my cover would FAIL. By Fail I mean it is taking on water when it rains. I have purchased an inexpensive cover to go over it to keep water out but am still waiting on the water in the cover to evaporate (the cover weights 3 times what it should to open and close because of the weight of the water. I say all this after spending the last month waiting for a return call regarding the increased VALET cost. When I last spoke to someone I was told that manager had gone home sick and would return my call when he returned and it NEVER happened. I used to Highly recommend GA spa. Particularly the awesome service technician that helped countless times when my coolzone wasn't working BUT I just can't anymore. There service has gone down and their costs have skyrocketed. Time to find a new company to maintain my spa unfortunately.

I had a new sauna installed. There were issues with the install. I posted about those issues and I have to say the response from Ga Spa was outstanding!!! The CEO txted me on Sunday morning. He cares!! He had his team here at 9:00 am on Monday and they made everything right. Mistakes happen. Nothing is perfect. When mistakes happen it’s the response that is important and this company’s response was above and beyond!!! Great company with leaders in place that sincerely care about their service and products. I definately recommend this organization and am confident in their products and services. Their sales professional “Joe” is also an amazing sales guy. I’ve been in medical sales for >30 years and have rarely run into such a professional sales person. I HIGHLY recommend this company!!!

Excellent customer service from the time we purchased the Spa to the setup and delivery and the in-home class. Mark B. was our salesperson. When we were concerned about the delivery access to our yard, he came to the house and measured the entrance. He put the store Manager (sorry, I don't remember his name) on video; they assured us that we could keep the Spa we wanted and wouldn't have to worry about potential damage getting through our gate. The delivery guys were great, amiable, and professional. The company also set up the electrician service, which also went smoothly. We are delighted with our purchase of the Prism spa. Thank you, Georgia Spa Company.!!

Big decision to buy a hot tub for Christmas, but my sales girl at the Kennesaw store, Donna has been the best for answering all my questions and making us comfortable with our decisions; from which one is best for us to what is needed to get our hot tub delivered and set up! They are very organized and have recommended some of the best contractors too for us to add a deck! Very pleased with our decision to go with them.

We bought a hot tub from GSC in good faith. The sales person was nice. The delivery came with some damage to to ours stairs. I have reached out and went into the store and no one has responded to our call for reimbursement. There was no problem with them taking our money, but now we can’t get no one to fix what was broken by the Georgia Spa Company.