The Spa at Château Élan

Visted Chateau Elan in Georgia in Sept. 2024 and lodged in their SPA side which was absolutely amazing! The greetings you receive make you feel really special! Joe, the manager was there at check in and check out and he was absolutely accommodating from beginning to end! Gave us complimentary wine upon arrival and even watched our bags until we took a restroom break after the travel. Thanks Joe! So many amenities when you stay in a SPA ROOM like a huge spacious luxury room that has amazing views of the lake and garden which has hammocks, reclining outdoor covered loungers and tranquil music! Access to the Hot tub, Amazing Women's locker room ( OMG), a magazine cover sitting, sipping room and SO MUCH MORE! I felt like I won some of the BIG MEGA!😆 I want to also note that there is a shuttle service that takes you all over their grounds. Mark picked us up many of the times! He was cheerful and very informative! Thanks Joe, Mark and SPA Staff for making our stay memorable!

I have never received a full 50 minute massage any time I have been here. They take a long time to get you from the waiting area and then once in the massage room, wait another 10 mins to enter. So you will get 40 mins tops. The door to the quiet room is always open and people walking by do not use quiet voices. In fact there are noisy people everywhere. When I entered upstairs, I could hear women talking at full volume downstairs. So, don’t ever go on a weekend. It was fully booked and noisy. The sauna has room for 2-3 people. The desk staff are not the friendliest. However, the staff at the cafe were exceptional. This place feels like a car wash for overpriced spa services. Spend your $$$$ on something else.

My wife and I booked a day pass to relax and enjoy a day lounging. Overall, it was a good experience and the staff were super friendly! Not sure I would come back for the price we paid. Needed improvements: (1) The men’s sauna was not working and the explanation was “it breaks all the time so try coming back another day and hope it works.” (2) A 22% service charge is insane to add on top of the already high cost. (3) The facilities are run-down and in need of a remodel. It wasn’t bad, but still very noticeable.

The Spa at Chateau Elan was the highlight of my weekend. Derrick was PHEMONEMAL!! And every detail thought out in the women’s locker room from the dry sauna and the steam room to all the toiletries and luxuries you might need after a day at the spa. I WILL BE BACK and will bring my swimsuit for the indoor pool! Love love love!! Brunch at Fleur de Lis was also exceptional! Husband had the steak sandwich and I had the butternut squash soup and brussel sprout Caesar! 10/10!!!

Good God. To get anybody to answer the phone is like pulling teeth. Staff hangs up on you no matter what your question or inquiry is. Tried to book a couple spa day as it won't allow you to do so on the website. If they're not even attentive to inquiries about bookings, then obviously they don't need your money. Plus i read the reviews of the facility needing a sprucing. I went a few years ago and it was nice but i agree with that sentiment.