Woodhouse Spa

I booked a facial and my technician was fabulous but the desk did not read my health survey the day before about the place on my face that had been frozen off . I arrived 30 min early and expected my notes to be read . When walked back to my facial I asked about this and the tech said she needed to look at my spot. She recommending rescheduling but I drive 40 minutes to get here so we called my dermatologist who said avoid the area. By this time it’s 20 minutes past start time of my facial so I only got 30 out 50 min and couldn’t get full service. I expected to be offered a discount or coupon for next visit —- nothing. I called a few days later to ask and they said a manager would call me back and they never did. For such a high end spa I would expect better customer service .

The two services my husband and I each had were above average, however there were issues that I felt really deflated our experience and expectations of Woodhouse Spa in Lexington.. There was an hour gap between two appointments and no one came out to offer my husband another refreshment while he waited. I asked for another drink when I had my hour gap and was told clients normally only have one drink, but then the girl at the front desk brought us each one. There was no toilet paper in the women’s bathroom and few amenities whereas we are accustomed to other Woodhouse Spa locations having personal toiletries. On a final note, the trail mix offered as a snack was either stale or of a cheap quality.

The only time I went to this place was last year when I got $100 gift card which I used on my facial and the facial was not good at all, not worth the price even though I paid $50 out-of-pocket This year for my birthday I got another $150 gift card which I thought I can find something without paying out of pocket. I ended up with $180 massage paid almost $70 out of pocket and again not worth the price at all. I usually get at one hour massage for $70 which is amazing. Wood house is kind of fancy, but the prices are too high and the quality of services are very very low and not worth it at all.

Woodhouse in Lexington is the undisputed best place to unwind and indulge in a deep tissue massage or pamper yourself with a luxurious facial. With an array of options to choose from, it’s a haven for all the hardworking moms, nurses, and teachers seeking a moment of respite. The staff is not only knowledgeable but also incredibly kind, ensuring a top-notch service experience. And the cherry on top? You can even order lunch while you relax! Don’t miss out on this incredible opportunity. Book your next spa day at Woodhouse today!

I have given this place two tries, and both times I have been extremely disappointed. The first time I went, the massage therapist did not address the areas that I had asked. The manager brought me back for another massage. However, this is clearly not the place to go for a deep tissue massage. While the woman worked on my back this time, it was nothing more than a gentle rub. Edit: I was brought in for a complementary facial, which I quite enjoyed. It made a nice difference in my skin. This was a much better experience.