Mainely Tubs

We purchased our hot tub from Mainely Tubs in Scarborough about seven years ago, and it has worked flawlessly the entire time. The situation that led to this service call was really of our own making. With company arriving, we decided to refill the tub after it had been emptied—unfortunately on the coldest day of the winter so far. I had a bad feeling about doing it and probably should have trusted my gut. When we filled the tub and powered it up, it wouldn’t operate. Given the extreme cold, I quickly realized the pipes had likely frozen. I emptied the tub, built a tarp “tent” over it, and placed a space heater inside to thaw things out. In the meantime, we called the Mainely Tubs service department, and they were extremely helpful walking us through things over the phone. We scheduled a service call for Monday. Dave arrived first thing Monday morning and did everything he could to troubleshoot with the tub empty. We discovered a cracked filter casing, which we bypassed for the moment. He then asked me to refill the tub and try again, and to call if the issue continued. When we powered it up again, we got the same errors. We called the service desk, and Dave called back shortly afterward. He had already gone home for the day but said he didn’t want to leave us hanging and came right back out. With the tub full, he was able to properly diagnose the issue. The problem turned out to be a pressure switch and an upper limit switch. He replaced both, got everything running again, and the tub has been working perfectly since. Dave was professional, knowledgeable, and went the extra mile to make sure we weren’t left with a full, unusable hot tub. We really appreciate the effort he made to come back out and take care of the problem. Great service from Mainely Tubs.

We have received incredible care from the service technicians over the past two years we have owned our tub. Owen has communicated with us beyond regular working hours on several occasions and squeezed us in at the last minute more than once; he has advocated on our behalf when we experienced an issue beyond our control to ensure that we were treated fairly. We have met several other technicians during this time, too, and the customer service has been exceptional across the board. I'm always delighted to find that the communication between the technicians is on point, and we never have to explain anything more than once. They are highly skilled and very professional!

My experience at Mainely Tubs was wonderful. I was greeted by a sales person with a very friendly attitude. He had a lot of knowledge about the hot tubs and he didn’t make me feel out of place even though I was searching for a small one . The delivery team was very friendly as well and they set up my hot tub for me and when I filled it up, I was having a problem and I called for service and they came right out and checked it out for me and found out it was a problem with my electric Circuit breakers not with the tub itself and once I dig that out, everything has been running perfectly and I love my hot tub

From the first initial contact with Mainely Tubs we were highly impressed with their friendly and prompt response to our inquire and many questions. We visited the Framingham showroom to solidify our choice of hot tub and two weeks later it arrived at our home. They offer white glove service 1-2 weeks after your hot tub arrives so we scheduled it right away. Diego came out and answered my many questions about the salt system and made sure it was up and running perfectly. This experience was easy and enjoyable! Easy process and great customer service. Thank you

White Glove service offered by Mainely Tubs is a free service call you get when you purchase a tub. Hi praise for Kevin who came out and diagnosed our tub inside and out to make sure everything was operating correctly. He helped explain why my tub was not producing chlorine and went through everything step by step to get my tub balanced and operating properly. He was also able to answer a number of questions I had thought of after our first month of owning a tub for the first time. I am very happy with the service I received from Mainly Tubs.