Greek Peak Mountain Resort

Upon our arrival around 3:30, we waited about 3 hours for our room to be ready. We had to keep checking with the front desk, and several other families were also waiting. We spoke with the manager and she said holiday times run later, which is fine, but the front desk said people were checking in way earlier than us without issues. They suggested we bring our luggage in and wait in the lobby since it was 20 degrees outside. Waiting inside was fine, but after three hours it was completely unacceptable. We didn’t access our room until about 6:45 PM, and the two connecting rooms weren’t even ready so all 8 of us with all the luggage crammed in one room for another hour until they were done. Then we found out the waterpark closes at 7:00 PM, which is ridiculous for a resort. If check-in isn’t until 3–4 PM, why would the main attraction in the hotel close at 7? The manager told us that none of this was her problem and her “solution” was basically for 8 people to move luggage back to the car in freezing weather, change in a bathroom with winter clothes on, (not sure where to put all our clothes), utilize the pool, then go back out to get the suitcases after being in the pool with wet hair to get all the luggage. Might not be a huge deal for some but with 8 people it’s a lot to ask especially when I’m paying for a room to be ready so I can use it. Using the excuse that the rooms were “really dirty” the night before felt ridiculous and unprofessional. We followed directions and checked in at the correct time, and we were the ones who got screwed. We asked for any type of compensation since it was a major inconvenience, and she told us it wasn’t their fault. I asked for a at least a late checkout on Friday so we could use the pool, and no one ever got back to me. The next day we paid $50 per person for a “nice” New Year’s Eve party, but people were dressed like they just got out of bed, the food was ICE COLD, the appetizers were basically Costco, couldn’t even get more water at the table. The party was yet another disappointment, so we left right after our overpriced meal. We explained the issues with the NYE event and the front desk said we weren’t the only ones upset—people at the bar were also complaining. They said a manager Jen would call us back, and of course, no call even a week later. We also purchased a s’mores kit from the front desk and were told someone would start the bonfire. An hour later, still no bonfire, it never happened. We had 8 adults on this trip and it was a complete letdown besides the skiing, George at the bar, and the food at the hotel restaurant (which was top notch). Management was unresponsive, took no accountability, never followed up, and showed no compassion for how this affected the vacation for two families. We live in FL and been to MANY resorts, my daughter works for Hilton so many hotels as well and I’ve never been to one where management is that rude and doesn’t take ANY responsibility. The girls at the front desk were dealing with angry guests while answering phones, and there were no managers in sight.

Greek Peak Mountain Resort is a solid, family-friendly resort—just one where it helps to set expectations going in. The Hotel Overall, the hotel was decent and well-suited for families. We stayed in a suite, which was very spacious and comfortable layout-wise. That said, temperature control was a real issue: we had two floors, with the upper level unbearably hot while the lower level was cold, and the heating seemed off. Check-in was the biggest downside. We waited over two hours to get our room. It was a holiday weekend, so I understand the volume, but it still felt like poor planning or understaffing. After checking in on the 30th, the rest of the stay went smoothly. The beds were reasonably comfortable, though the sheets were a bit scratchy. Hot water was fine for the first three showers, but the fourth was cold, which felt odd for a resort. That said, everyone we interacted with was genuinely kind and helpful, which made it hard to be too critical. The Mountain This is where Greek Peak really shines. The scenery is beautiful and very relaxing, and it never felt overly crowded. It’s a great mountain for beginners, while still offering more challenging terrain for more seasoned skiers. We booked private lessons, and the instructors were excellent—knowledgeable, patient, and great with all skill levels. Equipment rentals were convenient but very slow, again possibly a staffing issue. Annoying, yes, but not enough to deter us from returning. We also went tubing, again slow, long lines but very fun. Would recommend giving it a shot if you are there for more than 1 day. Food Food was probably the biggest disappointment. Prices were shockingly high for what you get and coming from NJ, I wasn’t expecting NYC-level pricing for pretty average food. Flavors profiles were off, like they were trying things, that didn't really work, but Carvers was essentially the main dinner option unless you wanted to travel off-site. Trax is a solid lunch spot (right across the street), and the service there was noticeably better, as was the food, but guessing b/c those were more lunch like options (ie. things you couldn't really mess up.) Overall Greek Peak is a nice, family-friendly resort with beautiful surroundings, great instruction, and a relaxed mountain vibe. Just go in knowing you’re very much in the country, service can be slow, and food options are limited and expensive. Set expectations accordingly, and you’ll likely have a good time - we certainly would go back.

This is generally a charming, great little place to go when conditions are good, but maybe not a great place to go if you have very young children. My husband and I went there a couple of weeks ago with some friends. We brought our 9 month old baby with us, planning to have one person hang out with the baby in the lodge while one person skied and then switch off halfway through the day. I had a really hard time finding a place where I could sit while the baby slept on me — 95% of the seating is cafeteria-style seating (either those small round, backless chairs or benches attached to a table) in a very bright, large, bustling room. After 45 minutes of wondering around the lodge carrying a 20lb child, I finally find a dimly-lit side room with a couch and a swing! And they're not occupied! It's the lodge bar. Before I can even sit down, the bartender comes running up to me and informs me that children aren't allowed in here and I needed to leave. So... I understand that policy in principle - but it was 11:30 in the morning, there were less than 5 other people in the room, the baby wasn't crawling around or even crying, she was already asleep on me, I was more than willing to order a drink or two, and there wasn't really anywhere else to go. If any one of those factors had been different, I would have completely understood. But as such, it felt really unwelcoming. I wound up having to sit on the floor near a nook by some trashcans in the upstairs hallway for an hour and a half while she napped. We wound up leaving early (we were staying in a nearby town) and I just stayed home with the baby the next day. Really frustrated and disappointed. Looks like we'll need to wait 2-3 years before we'll be able to come back as a family.

Alright. We booked a room for a few days and let me tell you. Day one. Easy check in. It was nice quick to the room. We decided to go to water park. We returned to our room 2 hours later to strangers trying to use the key. We walked to our doors and went in. My dog was on alert and unsure what was happening. They claimed that was their room and I told them we’ve been there for a few hours. Then a worker came to tell us there was a mix up. Okay.. that’s not on us. Cool. Day 2. That same worker knocked on our door as we were getting ready to have breakfast she told us we were due to check out at 11. I looked at her like no we are here until tomorrow. So now I have been inconvenienced twice in two days cool. No cash on site. K. No children under a certain height allowed on the tubing but he’s 3. Make it make sense. But yet they had kids waaaaay smaller than him up there. We were told we couldn’t do it. So I wasted money there as well for two passes that won’t get used. Not a single soul has reached out. Not a room comp. Nothing. No complimentary anything. But I just wasted 1,400 on our stay and tickets. I don’t think we will be returning. I haven’t even begin to tell you about the food. Not the best. No flavor. Pizza was soggy. The Waygu steak burger whatever was great but pink I said well done which means NO PINK. At all. I don’t care how you cook that specific cut .. I know I asked for a certain cook and got a medium .. yuck. Fries were soggy not crispy. I don’t who taught you how to cook but okay. Just over all disappointing. We expected more and way less. The rooms are absolutely stunning and the views are great.

Lots of positives, lots of negatives. Insanely high ticket prices, especially the single day ones. Balance that with probably the best trails and lifts in the CNY area. But you're still paying as much or more as at real ski centers in VT or even at Gore. They justify it with silly things like rental upgrades (I don't rent so why would I pay more for a ticket when renters pay that). Lifts don't always run like chair 2. The lines are quick tho in general. If you have kids, they won't even slow the lift with their hands like many places do to get them on (chair 4). Parking lot is pretty bad. I've gotten a bad chair and the liftees shout stop the chair and all 3 can't hit the button and it takes my son out, and they take his skis off rather than help him stand up while he's laying in a slush puddle. I love the MTB park, but you can wait a while on some days since only one bike can go up at a time. No family pass season tickets. And it's further away from Syracuse than Lab and Song, plus more expensive. Season ticket pass went up 19% since last year, after they told me it was settling down the year after the took away the family pass. Going somewhere else next year..