WestSpring Inn Cleveland

I have been a regular customer since 2023, and recently my experience has become inconsistent. I feel management needs to pay closer attention to staffing and service quality. There is a newer female staff member working late nights who often appears extremely tired and, at times, seems to be dozing off. On several occasions I was told the hotel was fully booked late at night, but the next morning the front desk confirmed it was not. This has been confusing and disappointing as a repeat guest. On weekends, another newer front desk staff member struggles with communication, often misunderstanding or incorrectly answering simple questions. During these times, the front desk frequently appears unattended, with only one individual present. Because of this, I sometimes avoid approaching the desk altogether. Housekeeping quality has also declined. The newer housekeeping couple has not been as effective, and overall cleanliness and responsiveness have dropped. I truly miss the previous housekeeping team, who were professional, reliable, and consistently excellent. I also miss the previous front desk staff, particularly the calm, professional curly-haired gentleman and the tall weekday staff member who clearly understood customer service. Their reliability is why I now prefer visiting during weekdays. As a returning customer, I hope management will ensure staff are attentive, capable, and properly trained.

This place is a disaster. Total garbage. The second we walked in, I asked my dad, “Are you sure you want to stay here?” — because honestly, it looked like a condemned building with a broken vending machine. That’s literally all it took for the guy at the front desk to absolutely lose his mind. He started shouting, canceled our reservation, told us we weren’t welcome, and said he’d call the cops if we didn’t leave. Over a QUESTION. What kind of insecure clown runs a business like that? He was completely unhinged, like he was looking for a fight. Clearly doesn’t understand customer service — or basic human decency. I guess being the king of a crusty, run-down motel gives you a power trip. And speaking of the motel… it’s disgusting. The lobby is filthy, the rooms smell like mildew and regret, and the whole place feels like something out of a horror movie. Everything is stained, sticky, and outdated. I wouldn’t be surprised if they rent by the hour, if you know what I mean. My dad didn’t have any other options that night, so he somehow convinced the guy to let him stay — which honestly, was probably a mistake. Nobody should have to talk someone into giving them a room in a place that’s barely fit for rats. Bottom line: this place is a dump, run by someone with the customer service skills of a brick wall. Do yourself a favor — sleep in your car before you give this joke of a business your money.

This is the dirtiest motel I’ve ever stayed at. It smelled. Our room was FILTHY!!! We booked a stay for Friday and Saturday nights as a quick getaway weekend. I was horrified at the condition of the exterior and interior of the motel. Our room sign had vomit or blood splattered all over it. We walked into a room that hasn’t been properly cleaned in years. The walls were filthy, the bathroom had black dirt or mold in all the corners and it smelled of urine. Many of the electric receptacles didn’t work so we had a hard time finding a place to charge our devices. The lights turned on and off on their own… major electrical problems… which made us uneasy to leave our dog unattended. The bathtub didn’t drain so every time we took a shower, the tub filled up. We tried to go to the pool on Saturday, but there were so many children and dirty socks and garbage laying around that we didn’t stay long. We decided to go to the pool after checkout on Sunday because there were no children there and had a couple hours before we drove home. 30 minutes after checkout, we were forced to vacate the pool or pay for another night. The whole experience was TERRIBLE!!!!! DO NOT BOOK A ROOM AT THIS MOTEL!!!! Worst overnight stay I’ve ever had.

Asked for a non-smoking room and got a room that was past filthy and had smoke damage in the non-smoking room! I got in late so I didn’t bring it to their attention! He started screaming at me saying it was my fault the room was filthy! The only reason I was there was because my father-in-law is in the hospital fighting for his life and it was very last minute! He refused to give me my money or clean the room! I asked him to call the police; he refused and said I wasn’t allowed back in the room, then called the police! They showed up; I talked to them! The first thing they asked me was why I was staying here; it’s a hell hole! I told them the pictures online are false and fabricated! The police asked them to change the sheets so I can at least lay down; they did, and that was it! I’m telling you the only good thing is that I didn’t catch anything crawling! The worst in every single way and needs to be shut down immediately!!

My family and I booked here to stay one night! We got to a room and there was roaches everywhere. They moved our rooms and the next room there were even more roaches. There were roaches by my kids head and that just was too much. We couldn’t even sleep there had to leave. Lady at night for check out said she can’t give a refund have to wait for manager in morning. Asked for a refund the next morning when I called and they said no refund after 30 min staying in the room. Terrible service and if there were 0 stars they would have them.