Woodhouse Spa

I purchased a $250 gift card for my wife to receive a hydrating facial at the Grandview Woodhouse Spa as a special treat, and unfortunately the experience was very disappointing. During the facial, the steam machine was not working. Steam is typically a key component of a hydrating facial, both for comfort and for preparing the skin, so this was a significant part of the experience to be missing. Instead, an LED light therapy treatment was used. My wife did not request or pay for LED therapy — she specifically chose a hydrating facial that normally includes steam. She also shared that extractions were performed at the end without the skin being softened with steam, which made the process uncomfortable. The red LED treatment was done before the extractions, which did not provide the same preparation that steam would have. My wife has had multiple facials over the years and said this was the first time she has ever had one without steam. When she mentioned the issue at checkout, she was given a $20 gift card for the inconvenience. I later spoke with a manager, who explained that the LED treatment was considered an equivalent substitute and that the $20 credit was their standard resolution. While they were polite and apologized, this did not feel like an adequate response given the price and the missing core component of the service. For a luxury spa experience at this price point, we expected equipment to be fully functional or for a more meaningful solution to be offered when it was not. Because of this experience, we will most likely not be returning.

I’ve been to Woodhouse Spa before and specifically picked it to celebrate with my husband on our honeymoon. I chose Woodhouse because of the standard of it being so excellent and the amenities that come with the experience at every location I’ve ever been at. Well, this location is much different. The shampoo and conditioner in the showers felt cheap and made my hair feel like straw- the blowdrier was a cheap version probably from Walmart or something and there are only 2 showers. At any other location I’ve been at they have top of the line products, including Dyson hair driers and Olaplex shampoo and conditioner. I also arrived at 11:20 for our 12pm appointment. We were not taken back until closer to 1pm. They offered us a complimentary add on service of the salt room, which seemed nice but also seemed as if the therapists were running late and they were trying to cover up for that. Then, when booking I booked a couples massage- when checking out I paid for two separate massages even though we were in the same room which also was a much different price. With tip I was charged more than $100 more than I originally thought I would be spending, leaving paying over $350 for two 50 minute massages seems crazy to me. I could have gone somewhere else for half the price and had a similar experience- it’s disappointing considering Woodhouse is known for its excellence and the standard it’s held at. A learning experience, will not attend this location again.

I wouldn't really recommend this place. The massage was relaxing enough, but I didn't feel like the pricing was transparent. I booked a 50+ minute hot stone massage with a scalp massage addon. However, I didn't realize that this wouldn't include any additional time. It just meant that I paid $20 for a tablespoon of oil to be rubbed into my scalp. I also booked the same service for my sister at the same time. She said they asked her what scent she preferred for the oil, and she chose peppermint. Then, they charged an additional $25 for "aromatherapy" while my sister thought that this was just part of the hot oil scalp massage. Both of us were disappointed that the scalp massage didn't include any extra time and that my sister paid twice over for the oil. The checkout was also a bit awkward because the receptionist asked how much we would like to tip. There was no tip screen or way to do this discretely. Massages are a luxury service, and I expect to pay for that. However, I did feel like they could have been more clear that I was paying $20 for 1 tbsp of oil. They also didn't tell my sister that by choosing a scent, she would be charged for aromatherapy. There are definitely places where you can get an equal, if not better, experience for the price. (As a side note, we were asked multiple times if we were celebrating something, even after I said that we were there as self-care after losing a family member earlier in the week. Yikes.)

I’ve had several wonderful experiences at Woodhouse Spa, especially with facials, and I’ve always felt like I received great value. The staff is kind and professional, and the facility is clean and well maintained. Unfortunately, my recent body scrub experience was disappointing. At around $180, I left feeling like the service did not match the expectations set in the description. The best way I can describe it is this: it felt similar to being at a restaurant, ordering something that sounds great on the menu, and then wishing you could send it back because it simply wasn’t what you expected. That’s how I felt at the end of this service. I chose the body scrub based on a recommendation rather than going with my usual facial, and in hindsight, I wish I had trusted my instincts. It just didn’t feel worth the investment for me personally. I still believe Woodhouse provides quality services overall, but I would encourage others to carefully review their options and choose what aligns best with their preferences.

This was by far one of the most overpriced spa experiences I’ve ever had. For what they charge, the service should be absolutely flawless from start to finish, and it was anything but. I did not receive the treatment I booked and paid for. Instead, I was given “upgraded” services that in no way matched what I had originally scheduled. This was done without any communication, explanation, or my consent. An upgrade is not an upgrade if it’s not what you asked for. When you’re paying premium prices, you expect precision, professionalism, and respect for your choices , none of which I experienced. To make matters worse, when I raised these concerns, the response and so-called “fair compensation” for my wasted time and money was just as disappointing as the visit itself. It felt dismissive and completely out of touch with the level of service they claim to provide. At these prices, there is no room for this kind of mismanagement. It simply was not worth the money, and I will not be returning.