Jacuzzi Hot Tubs Easton

If I could give zero stars I would. We bought a jacuzzi in May 2025 and were promised delivery prior to July 4th. We were also told we didn’t need anything but electricity (they would show us how to plug it in) and that we could use the cement pad we already had. All of which were untrue. You cannot use any cement pad- it has to be a certain thickness to hold weight when it is full of water. It also needs to have a ground wire (so you don’t get electrocuted) and an electrician there to wire it in….that was an en extra 7,000 to do both. To top it all off, they still have not delivered our jacuzzi. They have delayed shipment with 3 shipment dates (before July 4th, on the 20th, and now on the 25th). We were never contacted about ANY of the delays. We only found out by calling the store ourselves to confirm date so we can confirm our electrician. The original store manager we bought from had been fired. The new manager had no details on why we are delayed and the vice president- Jim - told my husband the first time it would absolutely be before the 4th…then by the 20th due to unfilled truck and tariffs…and we are now waiting on his call back as to why the date is pushed back again to the 25th. We are getting the run around and a lot of excuses. Save yourself the headache and buy somewhere else. If they pass the buck and do not communicate with their customers before getting product, how much worse will it be to have it serviced, etc. once you own it?

We had a fantastic consultative sales experience with Jeff. I called with one idea in mind, and the combo of his careful listening and product knowledge meant that he wisely steered us toward a completely different solution (a cold plunge) that was more fit for our purpose, less expensive and easier to install - triple win! They also had great pricing, and the first quote is what we paid - no need to haggle. I had not done any research before getting their quote, so I had not given them any sense of our budget or expectations, but I did my due diligence after getting the quote, and their price was on the lower end / in line with the range for this unit: another good indication that they are a reputable and fair small business. Last but not least, we lucked out and the unit is in stock, so from time of order to delivery, we’re looking at a max two week delivery timeframe - an added bonus for sure. Thanks for everything, Jeff - it was a pleasure doing business with you!

I had an experience very similar to that of Nicole. I agree with her… I would give 0 stars, if I could. Spa ordered in May, delivery to be mid July… then 8/15… then 8/26…then 9/10….. now MAYBE October. One excuse after another… salesman was fired, parts delay, spa cover issue. I was never kept apprised of any delays. I only found out because I kept calling them. Terrible customer service. I was then concerned about any repairs or services need during the warranty period. I just didn’t want to deal with these people any longer. I got a refund and went with another company who worked with us. Was delivered within a week!

From the initial call to scheduling a wet test in the showroom, to answering all my preliminary questions and replying to my emails promptly, Stephen went above and beyond. He even showed up for the delivery (in addition to their delivery team) and took extra time to ensure everything was set up perfectly, thoroughly explaining how it all worked and answering all my questions. I had an amazing experience working with him, and he was one of the main reasons I decided to purchase a Jacuzzi from this dealer. Stephen is incredibly helpful and does not use any high-pressure tactics to make a sale. Highly recommend!

Was an amazing experience start to finish! I wouldn’t even shop anywhere else. I did, and no one compared to Michael and Jacuzzi Hot Tubs of Easton. The knowledge and experience that Michael had was second to none. He found my wife and I exactly what we wanted, and wouldn’t stop until he did. The Hot tub was also the best tub you could find in the area at the best price. Super satisfied with this experience!! I wish more companies and sales people had what this company and Michael had.