Resolutions Med Spa

I’ve been going to Resolutions Med Spa for about six years. Took me forever to find someone to do my pedicures after being cut pretty badly by another business in another state. Reba was absolutely amazing! She was gentle and took her time. I never felt rushed. I’ve seen Megan too, she is also pretty amazing. Recently, over the past year, this place has gone downhill. I’ve had MANY pedicure appointments booked right before numerous trips and almost all of them Resolutions had to cancel due to staff being sick, staff not able to come in or kids of staff members being sick. I get stuff comes up an all … but all of my appointments before my trips, they had to cancel?? Since then, Reba has left the spa and the new girl Becca also left, both after finding new jobs.I have a trip on 8/28 and the owner of Resolutions, Donna, called to deliver the news about Reba leaving and said she would keep me on for 8/19 with Megan if that was all right? Naturally I said yes, needing a pedicure before a ladies only trip to Vegas! I called the week before to double check my appointment time and to see if my friend could also be seen the same day as me and the new front desk girl tells me I’m not on the schedule for the 19th with Megan?? Seriously? I said “Donna booked it, the owner”. She told me she would have to speak to Donna and find out what happened and one of them would call me back. A week went by with no return call. Spoke to Donna once after that week, she told me she’d have to talk to Megan to see if they could squeeze me in somewhere. No one called me! I called again last Tuesday and left a voicemail. Called again Wednesday - no return call. By Thursday morning I was pretty frustrated and had intentions of stopping by on my way to work. I called again on my way to work and Donna the owner answered. She basically told me her hands are tied but she’d have to speak to Megan after her client leaves (in 30 min or so) and she’d call me back, that was FOUR days ago! Still no return call.. over this place and the lack of customer service! How can you screw up this badly and not try to make up for it? This was her screw up! I was already scheduled for that day with Reba! She offered me the same day, but an earlier time with Megan. This is the worst customer service I’ve had in this area. Don’t waste your time calling or going in! The front desk girl told me they're down to one nail girl now and she’s completely booked up for the next two months! I’ve moved on, still without a return call.

I am very dissatisfied with my interactions with this place. about 2 months ago my mother made me an appointment to get a facial and massage when i showed up they said something got messed up and i was not on the schedule anymore (said the receptionist was new). the owner did call and resolve that with me which was great that’s why they are getting 2 stars. but yesterday i called to schedule a massage for my husband, today i was called and told the receptionist is new and messed up. so that has been their excuse 2 times now about messed up appointments. i understand stuff comes up and things happen but now this is 2 times of something like this happening. the place needs more worker organization and training.

I hate to say but it was a horrible experience. I called over 4 weeks ago and had a reservation for me and my wife for 8/1. I was called last Friday and told they had to change our reservation. I get a person quit. Then they tried to reschedule and they told me 8/31 was the earliest. So 8 weeks to wait for a massage. Sorry that is unacceptable. We are paying for this service it’s not free. It’s expensive for sure. So to be treated like this. No go, good luck!!

I cannot say enough wonderful things about my experience at Resolutions. Sarah is a star! She gave me a world-class medi pedi, and the results were on point. Sarah walked me through the process step by step and also answered any questions I had. She was bubbly, friendly, and overall a nice person. I highly recommend asking this spa and asking for Sarah. 10/10

Lynn is a luv at the desk...very knowledgeable! And Anita who does skin care, facials, etc etc is so talented and just such a wealth of knowledge! Also, never mind the fact that she is an amazing soul!!! Thank you for all you all do!!!! I definitely recommend this place!!!