The Bodhi Spa Providence

*EDITED* After speaking with Leah, the general manager of Bodhi Spa (the Providence location), I feel the need to update my review. Leah explained the booking system had just been transferred over to a new system, which contributed to the lack of communication. I have to say Leah took the time to address each of my concerns, and apologized for the negative experience. She also informed me that the customer service should be a top priority, and even brought a small group back to experience the water journey the right way - which was such an unexpected offer. Communication and check in were 110% better the second time. I cannot thank Leah enough! I am not at all satisfied with the experience at Bodhi spa. Prior to our private event, I reached out to Bodhi spa on multiple occasions, and through multiple channels with zero outreach from the spa. Only when I received a confirmation email, was I able to get in touch with someone regarding my questions and issues. I had a member of our private party that ended up not able to participate in the water journey, I again reached out multiple times days prior in efforts to see if she could participate in another service, and again once I received my confirmation email, I was informed at 12:30 was available- great- I sent an email back stating the member of the party would take the 12:30 appointment; then I was told to call the spa to schedule (that would be great if a staff member actually picked up the phone). I called and, to my surprise, a staff member picked up the phone, I explained the situation, and asked to book the 12:30 massage, and was told that there are no spots available. I, as the event organizer, obviously was frustrated at this point, especially because I had called, and texted, and attempted to utilize the online "bot", again with ZERO communication from the spa. Thankfully, the day of the event, an appointment for a massage became available, and the member of the party was booked (assuming the massage would essentially be a lateral move from the water journey, and not an additional cost considering we only had a total of 10 participants and the event holds up to 15 people so the spa clearly made money off of the low attendance). The day of the event the party arrives, the staff was not knowledgable, and did not explain the journey well. Also, prior to the event I sent the participants emails, robe sizes, and sandal sizes as requested by the spa not once but twice, and the staff had only stocked medium robes and all the same sized sandals. I stated I sent in the list of robe sizes, and the women shook her head, rolled her eyes, and rudely said she didn't have it. I pulled up the list, gave it to the women, and somehow the robe and sandals sizes were still incorrect. The water journey itself was enjoyable. Upon check out, the staff at the desk states it's $160 for the massage...she didn't think to mention that the massage would be an additional cost prior to the service. All in all the staff was not helpful, rude, and the communication was terrible. I will not be recommending Bodhi to any of my fellows brides, family or friends. I will absolutely seek self care elsewhere. I wanted my best friend to have the best bachelorette experience and unfortunately Bodhi absolutely failed.

Relaxing massage had ZERO effect after stressing and very poor customer service. I came in yesterday as my friend scheduled a massage session for me as a Christmas gift. After the session, I was ready to head out thinking it was already paid as it was a gift, and my friend also thought it was paid but it turned out it wasn’t and it’s not their fault but it should have been explained. The front desk representative (the one wearing glasses) NEVER mentioned or clarified that to me. In addition, there was a language barrier that I added when I first came in and filled out the form, and I guess they never took that into account, to make sure I understood what was happening. The card on file (my friend’s card) didn’t go through, so I had to pay out of pocket, and nothing was explained. She had a very poor attitude and I understand the whole interaction may have been quite awkward (because of the language barrier), but she didn’t lead or control the interaction (very unprofessional) and I’m not getting a $5 sandwich from McDonald’s, I’m getting a $150 service so I believe I deserve at least a small effort from the receptionist, which did not happen. At the end, I paid and left not knowing exactly what happened. As for the massage, Samantha was very nice and the massage was ok, but as mentioned it didn’t last very long.

Really not worth it. Honestly a waste of my $200. The facility is esthetically very pretty but I’m here to be serviced. Had a 60 minute long massage and they lady did whatever she wanted to. She’d ask about pressure. I’d say medium/hard. She’d do it for 30 seconds then go back to light soft touches. Had to ask twice then just stopped. I’d say my heel or my lower back. They’d get 30 second of attention. Then stopped. There was ZERO consistency to the massage. On my left side she would touch my arm for 5 minutes. The right side only 1-2 minutes. Same for other body parts AND she touched my neck/face area after massaging my feet without washing her hands. I also said TOUCH because there was literally just no massage happening. I honestly left more frustrated and was not relaxed during it because it was clear this lady was not going to listen to me. Which stressed me out. My husband was with me. It was a couples massage. And we get them often. Once a month probably. I know a good consistent massage. And this was just a lady rubbing lotion on me to be honest. Paying $100+ for that ($200 for both) is just unacceptable. Don’t let the pictures fool you. My husband also agreed about the consistency but we had two different masseuses

I spent my birthday at the Bodhi spa in Providence and from the very beginning of the day to checkout was nothing short of perfect and accommodating. I had a deep tissue massage by Brandi. She was truly a highlight of the day. She was incredibly thorough and worked out a knot from underneath my shoulder blade I swear has been there for a decade. I stopped counting how many knots she cured, from places I don’t know I had knots, after 20. Truly was the best massage I’ve ever had. After that I did the water journey which was such a cool and relaxing experience. There are two warm pools, a cold plunge, two types of saunas, and a steam room for you to venture through. The journey is for two and a half hours which is quite generous and if you follow the guided tour, you can cycle through it at least three times. The showers and locker room are clean and the products smell amazing. Throughout the spa there is dim ambient lighting my with relaxing music. I left feeling like I was walking on air. I loved my experience and I will very likely be back soon.

I was highly impressed with the Water journey at The Bohdi spa , I've been to several in nyc and sometimes it can get overwhelming with the amount of people but this experience was a bit different since they only allow a certain amount of ppl into the 2hr slot so never to feel overcrowded or noisy. You will enjoy two different temperatures of mineral jacuzzi, a cold plunge, a infrared sauna , a regular heated sauna and a eucalyptus steam room . Plus you have a lounge area to relax and take breaks and plenty of water to hydrate. The most impressive thing was the staff at this particular spot , at some point in the locker room I was taking off my pandora bracelet and carefully placed in my bag but it must've clinged to my sweater, when I got back to my place I realized the charms were in my purse but not the bracelet, I called and the girl I spoke to said she would talk to the staff . Well lucky me that night they found my bracelet!! So a special Thanks to the staff at Providence Bohdi spa for assisting and for such a great experience 😀 🙌