Spa at the Village

The people are very friendly and the environment is cute and clean. I bought a deal package for “Return the Glow Head to Toe” which included a body wrap, facial, body scrub, deep conditioning treatment for hair, some other scrub for the face and an oxygenation treatment. All for $159. I was impressed that they would do all of this for $159. When I got there they said the services would only take one hour, which shocked me. I quickly understood why.. the whole thing felt like a rush job. The girl didn’t even know all the items in the package and didn’t even do the body scrub though I showed her my confirmation email that listed the services several times. The body wrap was just them spreading some cactus oil on you and loosely wrapping your arms, legs and torso. It was a very sloppy wrap.. didn’t at all give the toning/ detoxing effect it is supposed to. Overall it was an okay experience, but I would not have paid $159 for one hour of half-effort services. My general impression is the place is new and has staff that are just beginning in their career.

If I could give 0 stars I would. I bought two Groupons and set up an appointment for my partner and I to get a couples massage in December. I was informed during that phone call that our previous massage therapist no longer worked there (which was a bummer but I understood) and they also said the soonest they could book us was today, February 6th. Again, I set this up in December. So today we went to get our massages we've been looking forward to (after a previous massage here that was very relaxing and enjoyable). When we went to check in they claimed there was no appointment booked. Two months y'all. We waited two months and cleared our schedules and requested off work for them to have NEVER booked our appointment. They attempted to offer for one of us to get a massage today but we were wanting a couple massage which was what we booked... kinda defeats the purpose. Anyway won't be back. Customer service is awful and so are the receptionists.

GREAT package at an amazing price! I was preparing for my wedding (because who wouldn't want to look great in their wedding dress!?) and was interested in getting a weight loss wrap. My biggest concern was that I wanted to get the most "bang for my buck" and actually feel like it made a difference. While visiting family in Dallas I found Spa at the Village and they had a special on a weight loss wrap that INCLUDED a bunch of other upgraded services with it! Here was the best part- I wanted to buy the package, but didn't want to use it until a later date (closer to the wedding). The girl at the front told me that all of their packages never expire!!! So I was able to buy the package (on sale) and I went in for the service about 2 months later. I've never been to another spa that didn't have a short expiration date on a sale package. I will definitely be buying my family packages from this spa for Christmas. LOVED THIS PLACE!

I never thought I would be a victim of racial or social bias. I am not one to complain nor have I ever left a bad review for any company. However, I would not recommend anyone to this establishment. I felt completely disregarded as a guest and even a human being. I wish I had read the reviews before I went here. I had a similar experience as some stated in other reviews. While other guests (socially well off) who arrived on wrong dates received mimosas, myself & other solo guests were left in thirst. After driving an hour and a half & taking the day off from work, they told me my massage therapist unexpectedly went to the hospital? I told them I didn't mind and that I'd take someone else. They told me they were fully booked and "kindly" apologized. I will never return here and I am truly hurt that I had to experience such biased behavior from a business and I don't recommend this place to anyone.

I have been going to this spa for years and have enjoyed all services ! I had a wonderful facial today and in conversation learned that none, or let’s go with a high percent of the staff, are not vaccinated and they do not wear masks. This vaccine conversation is bigger than an individual it impacts the entire community. In recent weeks, with all the science of the variants this is risky behavior by the owner, certainly in this type of environment. Yep, my choice to to go. I am disappointed, I had just bought one of their packages on my last visit in May.